GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,356 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to return my item as it didn't fit. When I went to my nearest store to return it, the guy at the desk told me I had to call a phone number to report the return. When I called the number I was told that no agents were available to take my call. I told the guy at the desk that no agents were available and the webpage says that items can be returned at any store. Another guy stepped in, took a photo of my e-receipt on my phone and told me he was going to take care of it. He sorted it out after the weekend which was good (hense 2 stars instead of 0), but the first guys attitude and unwillingness to help did not impress.”

Helpful Report

Posted 1 year ago

“Incorrect parts sent, completely wrong vehicle, and sent vai EVRI, so I'm surprised it arrived at all after a failed delivery saying can't find the business park that's been around for 20 years!! Go into store and order your more likely to get the correct items first time.”

Helpful Report

Posted 1 year ago

“Ordered battery which took some time to arrive. Opened box and had battery acid stinging my hands. Courier ,DPD left parcel on doorstep on side against label instructions. Customer services made me feel like it was my fault despite showing DPD’s own photos. Still awaiting refund which could take some time. Won’t be using GSF again”

Helpful Report

Posted 1 year ago

“The part was ordered Sunday and was expected to be delivered on Tuesday. Its now Thursday and it still has not arrived. I'm desperate for my van to be back on the road.”

Helpful Report

Posted 1 year ago

“I ordered a start motor and what was received was not the same as described. Very disappointed.”

Helpful Report

Posted 1 year ago

“I only just received my parcel it went to the wrong address and it's the wrong part. I typed the part number 6 time's and I still received the wrong part”

Helpful Report

Posted 1 year ago

“Your website misled me into thinking my standard delivery would the next day if I ordered before certain time. Your standard delivery took a week to arrive making me re arrange my appointment for work.”

Helpful Report

Posted 1 year ago

“I paid £10 for next day delivery and it took 4 days to arrive!”

Helpful Report

Posted 1 year ago

“I made three orders for one I paid to arrive on the second day, it didn’t happen pay for nothing. The second order did not fit my car, the fact that I ordered everything by plate number of the car must to return. Not a very professional approach”

Helpful Report

Posted 1 year ago

“Rang GSF for some rear springs for my bmw and was quoted £144. Went online and googled the part and GSF came up and the springs were £30 each with free postage.”

Helpful Report

Posted 1 year ago

“Iv given a 3 star because it’s been over a week and my items have still not arrived. But for price they are good. Iv had to come a revise my review. It’s been 11 days and still no delivery so I rang the customer services asking where my order was they say it shows it been lost in transiit. Not very good customer service at all especially when it was meant to be next day delivery. Then when it didn’t come I had a look on line the small print says it could take 2-5 days. This is a knock on effect for my customer. Poor very poor”

Helpful Report

Posted 1 year ago

“The site gave the impression that if I ordered within a few hours that parts would be delivered free the next day , this was not the case, it took 2 days so would not use this misleading service again .”

Helpful Report

Posted 1 year ago

“Original item damaged in transit. Not one word of what is being done to rectify this problem. Not very good with the communication thing. Not really impressed.”

Helpful Report

Posted 1 year ago

“the parts were incorrect , thre was no circlip and the bearing was 2mm to long,also the dust cap was undersise,I will return the product,”

Helpful Report

Posted 1 year ago

“Entered my registration number to find a replacement screen wash pump. Bought the pump but when I went to fit it, I found the electrical connector was incorrect”

Helpful Report

Posted 1 year ago

“Ordered a left hand part (sun visor clip), but was sent a right hand one incorrectly labelled as left !”

Helpful Report

Posted 1 year ago

“Ordered online for collection. Arrived to find battery was not available due to stock levels incorrect. I asked for deliveryat at a later date, as made 1.5hr round trip was told NO and no options offered. Came home ordered online for delivery which worked! This should of been offered in store?”

Helpful Report

Posted 1 year ago

“Have parts listed available to buy that they no longer stock…”

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Posted 1 year ago

“Asked to pay within 4hours so I can receive the product next day. Ended up receiving it 3days later. In between, I was totally unable to contact anyone to update me... My advice; do not make offers you can't deliver on.”

Helpful Report

Posted 1 year ago

“long waiting times”

Helpful Report

Posted 1 year ago

GSFCarParts.com is rated 4.5 based on 56,356 reviews