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GSFCarParts.com Reviews

4.5 Rating 54,950 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
2,644
 Metrics Info
4.5
Based on 54,950 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Kilvington
Verified Buyer
“Gsf parts are great but your delivery partner are rubbish Your ad says next day delivery but it took I ordered Thursday got Saturday Feel I was miss led”
Helpful Report
Posted 1 year ago
F Transport
Verified Buyer
“Received by delivery a van battery with sign of previous use...”
Helpful Report
Posted 1 year ago
J Goddard
Verified Buyer
“Box arrived damaged and battery was upside down ,even though it had a this way up notice on it,Not how you wanr a new battery delivered”
Helpful Report
Posted 1 year ago
M Salmon
Verified Buyer
“I received an email from GSF earlier today advising that the parts would be delivered shortly, it is now 17.00 and having waited in all day no parts have been delivered.”
Helpful Report
Posted 1 year ago
D Knight
Verified Buyer
“Nothing wrong with the order and delivery, but since then you keep sending me emails which I do not want. The unsubscribe option seems to be ignored - I have tried it on practically a daily basis m.”
Helpful Report
Posted 1 year ago
I Paul
Verified Buyer
“Good prices”
Helpful Report
Posted 1 year ago
M Morris
Verified Buyer
“Antifreeze arrived leaking and damaged so taken back by currier.was not contacted by GFS for 5 days so I contacted them and they sent more out.when I opened the box it was leaking also about half a litre but I accepted it as I needed it after all the delays.not the best if I'm honest.”
Helpful Report
Posted 1 year ago
B Taylor
Verified Buyer
“parts are missing”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Parcel turned up damaged, exposung contents. This has happened on every occasion I've had a delivery from GSF. Down to insufficient packing”
Helpful Report
Posted 1 year ago
R Khan
Verified Buyer
“Two of the parts did not fit my car even though your website recommended them for my car. I now need to return these parts. Can you advise how to do this?”
Helpful Report
Posted 1 year ago
M Elliott
Verified Buyer
“Had parts arrive leak in adblue windscreen wiper was worse than the one it replaced. Not great for valeo blade”
Helpful Report
Posted 1 year ago
L Newby
Verified Buyer
“Headlight bulbs were packed in box with heavy items only in a plastic bag. No protection & bulbs were a smashed. This was rectified”
Helpful Report
Posted 1 year ago
T Hemming
Verified Buyer
“Sent the wrong part. Had to return it to the store, they didn't have the right part. Bought it elsewhere.”
Helpful Report
Posted 1 year ago
S Sultan
Unverified Reviewer
“I have paid for 4 spark plugs but when the mechanic opened the box found 3”
Helpful Report
Posted 1 year ago
S Newbold
Verified Buyer
“Unfortunately, the part(s) I ordered using GSF Car Parts's generating system (Using car registration/confirming vehicle parts were compatible to my requirements), generated parts that did not fit my vehicle, so I asked to return the parts as they had supplied incompatible parts for my vehicle. I was subsequently sent a returns label which required me to pay for its return. Under the Consumers Right Act 2015 I am covered in that the parts should be returned at no cost to me. It was like getting blood out of a stone in getting them to supply a returns label which was at no cost to me. Very disappointing, a customer should not have to remind the supplier their rights!”
Helpful Report
Posted 1 year ago
G Harris
Verified Buyer
“Battery arrived quickly and well packaged. However, despite ordering using car registration the battery is too short.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“It is acceptable to be 24 hours later than expected, as I waited all day, but not good enough to drop the parcel off at another place and NOT tell me. Only found out where it was when I contacted them to complain.”
Helpful Report
Posted 1 year ago
J Carpenter
Verified Buyer
“Website recommended solid brakes and said it was correct but turns out brakes on car were vent3d, not solid as GSF reckoned”
Helpful Report
Posted 1 year ago
Thank you Jonathan for taking the time to share your feedback about GSFCarParts.com. We sincerely apologise for any confusion or inconvenience caused. We understand how important it is for car parts to be accurate, especially with your safety in mind. I can see the VRM provided in your correspondence contains an additional character, therefore I'm unable to check the data. If you wish to contact us again with the correct registration, I'll be happy to investigate this for you. Your input and feedback is really appreciated, so thank you again for taking the time to let us know about your experience. Regards Matt
Posted 1 year ago
A Brooker
Verified Buyer
“Ordered rear suspension parts early in week for fitting at weekend, opened the box and wrong parts sent. phoned my local gsf shop in Kidderminster and the assistant was very adversarial, insisting I had ordered the wrong parts (I hadn't) also stating (incorrectly) that I couldn't bring the wrong parts to the shop for return. Went on live chat and it was confirmed that I could. Went to the shop to collect the new oarts and dealt with Mick, who was very helpful, parts were bought and wrong parts were returned... I just have to wait for the refund which is frustrating. Such a contrasting set of people to deal with and I can't understand why a credit note could not be issued whilst I was buying the correct parts.”
Helpful Report
Posted 1 year ago
D Bignall
Verified Buyer
“Admit this is more to do with DPD but packing wasn't secure so 1st parcel had something missing and replacement envelope was open and empty”
Helpful Report
Posted 1 year ago
GSFCarParts.com is rated 4.5 based on 54,950 reviews
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