GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,359 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th May 2025

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“parts are missing”

Helpful Report

Posted 1 year ago

“Parcel turned up damaged, exposung contents. This has happened on every occasion I've had a delivery from GSF. Down to insufficient packing”

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Posted 1 year ago

“Two of the parts did not fit my car even though your website recommended them for my car. I now need to return these parts. Can you advise how to do this?”

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Posted 1 year ago

“Had parts arrive leak in adblue windscreen wiper was worse than the one it replaced. Not great for valeo blade”

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Posted 1 year ago

“Headlight bulbs were packed in box with heavy items only in a plastic bag. No protection & bulbs were a smashed. This was rectified”

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Posted 1 year ago

“Sent the wrong part. Had to return it to the store, they didn't have the right part. Bought it elsewhere.”

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Posted 1 year ago

“I have paid for 4 spark plugs but when the mechanic opened the box found 3”

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Posted 1 year ago

“Unfortunately, the part(s) I ordered using GSF Car Parts's generating system (Using car registration/confirming vehicle parts were compatible to my requirements), generated parts that did not fit my vehicle, so I asked to return the parts as they had supplied incompatible parts for my vehicle. I was subsequently sent a returns label which required me to pay for its return. Under the Consumers Right Act 2015 I am covered in that the parts should be returned at no cost to me. It was like getting blood out of a stone in getting them to supply a returns label which was at no cost to me. Very disappointing, a customer should not have to remind the supplier their rights!”

Helpful Report

Posted 1 year ago

“Battery arrived quickly and well packaged. However, despite ordering using car registration the battery is too short.”

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Posted 1 year ago

“It is acceptable to be 24 hours later than expected, as I waited all day, but not good enough to drop the parcel off at another place and NOT tell me. Only found out where it was when I contacted them to complain.”

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Posted 1 year ago

“Website recommended solid brakes and said it was correct but turns out brakes on car were vent3d, not solid as GSF reckoned”

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Posted 1 year ago

Thank you Jonathan for taking the time to share your feedback about GSFCarParts.com. We sincerely apologise for any confusion or inconvenience caused. We understand how important it is for car parts to be accurate, especially with your safety in mind. I can see the VRM provided in your correspondence contains an additional character, therefore I'm unable to check the data. If you wish to contact us again with the correct registration, I'll be happy to investigate this for you. Your input and feedback is really appreciated, so thank you again for taking the time to let us know about your experience. Regards Matt

Posted 1 year ago

“Ordered rear suspension parts early in week for fitting at weekend, opened the box and wrong parts sent. phoned my local gsf shop in Kidderminster and the assistant was very adversarial, insisting I had ordered the wrong parts (I hadn't) also stating (incorrectly) that I couldn't bring the wrong parts to the shop for return. Went on live chat and it was confirmed that I could. Went to the shop to collect the new oarts and dealt with Mick, who was very helpful, parts were bought and wrong parts were returned... I just have to wait for the refund which is frustrating. Such a contrasting set of people to deal with and I can't understand why a credit note could not be issued whilst I was buying the correct parts.”

Helpful Report

Posted 1 year ago

“Admit this is more to do with DPD but packing wasn't secure so 1st parcel had something missing and replacement envelope was open and empty”

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Posted 1 year ago

“The car part wich I bought from you didn’t fit to my car was with 1 cm long than genuine part and it was ordered from the reg plate.”

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Posted 1 year ago

“Ordered a battery for my peugeot. On website it showed me a match for my reg plate but battery that came is smaller than it should be (both size and capacity).”

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Posted 1 year ago

“Part arrived, for totally the wrong model, year etc”

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Posted 1 year ago

Hi, Thanks for sharing your feedback. We're sorry that your experience didn't match your expectations on this occasion, it is always disappointing to hear we fail to meet our high standards. I can see that you have discussed this with our customer service team and that it appears to be an incorrectly labelled part, a full refund has already been processed for this order. We are sorry for the inconvenience caused and our remaining stock has been checked. If you need any further assistance, please contact us. Thanks Matthew Customer Service Team

Posted 1 year ago

“Generally pleasant, courier service unsatisfactory, waited over a week and radiator is wrong”

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Posted 1 year ago

“Wrong part delivered and for returns it not a easy procedure.”

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Posted 1 year ago

“Good price but 1x of the parts its not matching my car”

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Posted 1 year ago

“Next day delivery should mean exactly that,7 days guys c'mon are you trying to go out of business Luckily the battery was spot on,just the issue of the £9.95 next day delivery refund This shouldn't have to take ages,but I know it will. Sack the manager.”

Helpful Report

Posted 1 year ago

GSFCarParts.com is rated 4.5 based on 55,359 reviews