GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,342 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the Dellonda camping fridge entirely on the misleading description. Clearly states the fridge comes with a 230v adapter for home use. IT DOES NOT. Only the 12v as expected. I should have known better. Its my own fault for trusting these barrow boys.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to provide us with your feedback regarding your experience with GSFCarParts.com. We sincerely appreciate your valuable input and want to apologise for any inconvenience caused. We completely understand that this could have been a disappointing experience for you. We genuinely apologise for any misunderstanding or inconvenience this may have caused. Your satisfaction is our priority, and we want to make things right for you. We would greatly appreciate it if you could provide us with specific suggestions on how we can improve our product descriptions to avoid such situations in the future. Once again, we truly appreciate your feedback, and we assure you that your concerns will be addressed promptly. We value you as our customer, and we want to rebuild your trust in GSFCarParts.com. Kindly let us know how we can make things better for you, and we will do our utmost to rectify the situation. Thank you for your understanding and continued support. Best Regards, Daniel GSFCarParts.com Team

Posted 10 months ago

“After numerous attempts to get delivery details corrected parcels still go to 1 Ferniehill street once again thankfully delivery driver was on the ball and seen my leave at 1 Ferniehill way and got delivered this time doubtful I will use again as it’s a complete pair calling and trying to sort out all depts have been blamed but still wrong postal delivery address on every delivery note / label”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to share your feedback about your experience with GSFCarParts.com. We greatly appreciate your valuable input. We sincerely apologise for the inconvenience and frustration you encountered while attempting to get your delivery details corrected. We are grateful that the delivery driver was observant enough to recognise your preferred address and ensure successful delivery this time. Your comments regarding the incorrect postal delivery address on every delivery note and label have been duly noted. This issue should never have occurred, and we assure you that we are committed to rectifying it immediately. Your feedback is crucial in helping us improve our processes and prevent similar occurrences in the future. We will review our internal procedures and communication channels to address this matter thoroughly. We kindly request your assistance in sharing any specific suggestions or steps we can take to enhance our delivery system and ensure accurate address information for all our customers. Thank you once again for bringing this matter to our attention. We value your business and are determined to make the necessary improvements to provide you with a seamless and hassle-free experience in the future. Warm regards, Daniel GSFCarParts.com Customer Service Team

Posted 10 months ago

“Ordered 4 items and paid for next day delivery. Only 2 items arrived next day. Had to buy the missing goods in state as they were needed. Not had my next day delivery refunded yet. Poor service really. 3 phone calls needed.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with GSFCarParts.com. We greatly appreciate your willingness to share your thoughts and concerns with us. Firstly, we would like to deeply apologise for the inconvenience caused by the delay in your delivery. We understand how frustrating it can be when our customers rely on our next day delivery service and we fail to meet those expectations. This certainly does not reflect the level of service we strive to provide. We would love to make things right and improve our service for you. Could you kindly provide us with more details about the phone calls you had to make? This will help us identify the areas where we need to improve our communication and ensure a smoother experience for our customers in the future. Once again, we are truly sorry for any inconvenience caused, and we genuinely appreciate Kind Regards Dan

Posted 10 months ago

“Battery damaged in transit and returned by UPS, no communication from GSF, only discovered this when enquiring about order delivery being overdue. No more in stock, refund offered but still had to claim through PayPal as refund was not received.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to provide us with your feedback regarding your experience with GSFCarParts.com. We sincerely appreciate your valuable input. Firstly, we would like to extend our sincere apologies for the inconvenience caused due to the battery being damaged in transit and subsequently returned by UPS. We understand how frustrating it must have been for you to discover this issue only after inquiring about your overdue order delivery. This lack of communication on our part is completely unacceptable, and we deeply regret any inconvenience caused. We are truly sorry that we were unable to fulfill your order due to the item being out of stock. We understand the frustration that can arise from such situations, especially when a refund is involved. It is regrettable that you had to go through the hassle of claiming the refund through PayPal. To prevent such issues from recurring in the future, we would greatly appreciate it if you could provide us with further details on how we can improve our service. Your suggestions and insights would be invaluable to us as we strive to enhance our processes and customer experience. Once again, we would like to express our gratitude for bringing these concerns to our attention. Kind Regards Daniel

Posted 10 months ago

“I have bought a product and i was expecting to be deliver next day. Unfortaly 6 days later and i still dont have it.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to provide your feedback on your recent experience with GSFCarParts.com. We sincerely appreciate your honest review and are sorry to hear that your product delivery did not meet your expectations. We apologise for the inconvenience caused by the delay in delivering your product. We understand how frustrating it can be to eagerly anticipate a purchase and have it not arrive as expected. Rest assured, we take this matter seriously and will investigate the issue to ensure that steps are taken to prevent such delays in the future. To make things right and improve our services, we kindly request you to share any further details about your experience. Specifically, if you could provide us with your order number or any other relevant information, it would greatly assist us in addressing this issue promptly. Once again, thank you for bringing this matter to our attention. We value your feedback and will use it to make the necessary improvements to enhance the overall customer experience. We hope to have an opportunity to serve you better in the future. Best regards, Dan GSFCarParts.com Customer Support Team

Posted 10 months ago

“supposed to be next day, but it wasnt.....”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to share your experience with us at GSFCarParts.com. We truly appreciate your feedback and value your opinion. Firstly, we would like to apologise for the inconvenience caused by the delay in delivering your order. We understand the frustration that can arise when expectations are not met, especially when you were expecting a next-day delivery. We sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us to identify areas for improvement. In order to get the matter resolved please do not hesitate to reach out to us. We are here to assist you. Thank you for choosing GSFCarParts.com. Best regards, Dan GSFCarParts.com

Posted 10 months ago

“Part not delivered. Only partial address transferred to the package.”

Helpful Report

Posted 11 months ago

“Gsf themselves were great, shipped out on time - however the choice of courier (Evri) meant the parcel didn't arrive for 5 days.”

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Posted 11 months ago

“I ordered a set of front and rear disc & pads for a 2011 Honda Jazz using the vehicle registration number. Both the front and discs along with the front pads were great. The rear pads were nowhere near, almost 1/3 bigger, so I had to buy a correct set from a local parts store to get the car back on the road. Wishing I'd gone to the local store in the first.”

Helpful Report

Posted 11 months ago

“delivery abismal”

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Posted 11 months ago

“Parts returned. Marked on the website as fitting my car, but actually they didn't.”

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Posted 1 year ago

“Hello, very pleased with my new battery, however I had an email from ups on 17th July it would delivered the next day, it finally turned up 6 days later. This was not a problem but when you are told next day ,you expect it. Many thanks Ivan.”

Helpful Report

Posted 1 year ago

“Order a clutch on line, check with the registration of my car, was told it will fit, Rang them on the Monday morning to find out it won’t fit my vehicle , asked them not to send it to me. But was told as it had been invoiced and awaiting collection by the delivery company, had to send it to me order another one that will fit from the unit in Trafford park Manchester, on click and collect then phoned them to say that I would pick the new clutch up return that was posted to me at the same time. This was agreed then turned up on Friday to pick the clutch up and return. The one I received that day only to be told they didn’t have one there for me. Straight and I could go to Blackburn or Liverpool to collect one all in all not a very good day for me”

Helpful Report

Posted 1 year ago

“Their poor choice of courier (EVRI) does not guarantee next day delivery. I paid the extra for next day but the courier failed to deliver. Waste of time.”

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Posted 1 year ago

“Ordered pads and discs, wrong ones sent out and have to wait days fo a refund after returning the wrong items”

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Posted 1 year ago

“You haven't ref7nded my money”

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Posted 1 year ago

“Everything is great unless you wish to use the returns process, I took my item back to the local branch as directed, they did not know how to process the return as they said it had been updated and they did not know what to do, so after a few phone calls, I had to fill in a paper sheet then walk away and be told just wait for head office to handle it now. Not acceptable get your act together as your poor staff have no training or idea on how to deal with a return”

Helpful Report

Posted 1 year ago

“Paid £9.95 for next day delivery on Thursday parcel didn't arrive till Monday.Ended up with a refund for delivery and lost days wages.”

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Posted 1 year ago

“You sand rong parts I need Drive shaft for right and left u sand me 2 Drive shaft same way”

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Posted 1 year ago

“I paid for next day delivery but took 3days. Product was good.”

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Posted 1 year ago

GSFCarParts.com is rated 4.5 based on 56,342 reviews