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GSFCarParts.com Reviews

4.5 Rating 51,599 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the wrong air filter and one of the oil containers had been damaged and leaked 1 of the 5 litres. No response to email and pictures sent. although bombarded with adds. Just written off money and will not use them again.”

Posted 7 months ago

“I ordered a car battery to be delivered. Upon opening the package, there was an excessive amount of electrolyte acid, contained within a polyethylene bag, that the battery was placed in, inside the box. Two pieces of absorbent cloth placed at the top and bottom of the battery, were soaked. This electrolyte ended up on my hands, causing skin irritation. The battery could have lost too much electrolyte and be damaged. I had to fit it anyway as I needed my car urgently. I definitely wouldn’t buy another battery and have it delivered. I also ordered parts for another vehicle, which arrived with the packages opened or damaged on the items ordered. Not happy at all and won’t be repeated.,”

Posted 8 months ago

“Bought on line wrong as no stock locally .wrong part . Wouldn’t take it back in local Store waiting for refund . Worst thing an Alternator for a Focus . Pig to fit 3hrs was no good . Another 3 hrs to fit another . The staff at Plympton are very helpful , I am doubting the quality of a lot of the products .”

Posted 8 months ago

“I did order a lot parts for my van and car I did booked garage to do service,they did send parts by DPD half of my order was delivered and second half it was try to deliver after couple of times missed out parcel DPD sent back to GSF now I need to reorder again and rebook the garage...”

Posted 8 months ago

“Went through all the purchasing process on line only to be informed at the very end that the items were 'out of stock' ..... why waste peoples time ?”

Posted 8 months ago

“Ordered an item on a Sunday and paid for next day delivery guaranteeing delivery on Tuesday. Nothing arrived on Tuesday. Chased it up on Wednesday and was told that the item was lost in transit but I never received a tracking number. Furthermore, there were no replacements available so my order was automatically cancelled and refunded. Very disappointed but the fast refund led to 2 stars instead of 1 - if this item was lost in transit then someone should have contacted me and not just left me to chase it.”

Posted 8 months ago

“I needed additional parts for my vehicle, having bought brake pads at GSF Oldham on examination I found the discs needed replacement The.Oldham store was closed but I saw the discs were in stock, I ordered and paid for the goods intending to collect.the following day On going to the shop the following day to collect the goods I was told I couldn't collect and should read the shipping information which stated 3 to 5 days delivery. I then recieved an e mail ò”

Posted 8 months ago

“Purchased a pair of replacement brake calipers for a Honda Jazz, these are on an exchange basis with a £41 surcharge on each caliper which is returned upon receipt of the old calipers. Did the job returned the old used calipers to the Burgess Hill branch for my surcharge refund to be told that they could not accept them because they need to be in the boxes that the new items came in, totally ridiculous ! I protested that I had travelled 10miles to return them and asked why they had to be boxed, no explanation was given.”

Posted 8 months ago

“Outer packaging damaged.box inside had been opened and part had fallen.”

Posted 8 months ago

“I thought I was buying a wind screen wiper for a ford focus, i even put my reg plate in but got sent a wiper which is wrong size.”

Posted 8 months ago

“I have not fitted the part yet but it did not look like the picture on the Website, so I felt misslead. It is not worth the money I paid.”

Posted 8 months ago

“Ordered two parts online. One heavy suspension arm and one small brake light switch. parts arrived in a cardboard box. brake light switch was smashed to bits in box by heavy suspension arm. Went to local store to replace switch. Luckily they had one in stock. Service in my local store is always good. But online delivery has let them down.”

Posted 8 months ago

“Unfortunately, the parts were incorrect and the returns process is proving difficult to try and recover my money, another as the vehicle is vor another supplier stepped in and has supplied the correct parts to get the customers vehicle back on the road, this is the first time ive used GSF and does not fill me with confidence for any future supplies.”

Posted 8 months ago

“Not delivered to me had to go pick them up. Brake pads not the right one so had to go buy another set. So not really impressed.”

Posted 9 months ago

“Ordered a part from the website and it didn't arrive, so I enquired about the delay and only then got told it was out of stock and wouldn't be fulfilled.”

Posted 9 months ago

“sent incorrect part out for my vehicle”

Posted 9 months ago

“Bought items for service wrong pads told to return items to shop and purchase another set of pads so pay twice and wait 2 weeks for refund on items wrongly ordered so double the cost off there web site”

Posted 9 months ago

“Car battery was transported & delivered to me upside down. Exactly the same thing as happened with an identical delivery from the same company (UPS) last August! On opening the box, I could see drops of battery acid on the plastic, inner lining. Last year, I burned lots of holes in a good shirt, after I removed that battery from the plastic liner, so I didn't do that this time. I just adv ised UPS - who only acknowledged my email - and GSF who didn't realise how dangerous this could be. They also suggested, without seeing the parcel, that it was only a few drops of acid which had leaked. I wonder how they worked that out. Much better would have been to acknowledge UPS's bad delivery. I'll return the battery.”

Posted 9 months ago

“Box open parts missing. Only good thing was they were quick to give me my money back.”

Posted 9 months ago

“DPD delivered to incorrect address, luckily the person it was delivered to, brought the package to me. Did speak with DPD and the told me that they would get their driver to collect from the wrong address, but didn’t happen”

Posted 9 months ago

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GSFCarParts.com is rated 4.5 based on 51,599 reviews