GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,506 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a lower control arm fitted it but the ball joint was wrong one so came back bought another arm Wrong ball joint again i live in barnsley so two trips to sheffield wasting my time and fuel I had to order from another parts company So not my best experience i have bought lots of other parts over the years and not had a problem”

Helpful Report

Posted 5 months ago

Hi Geoff, Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you faced with the lower control arms. It's frustrating to make multiple trips, and I understand how inconvenient this has been for you. We appreciate your loyalty over the years, and we value your feedback as it helps us identify areas where we can improve. I’ll make sure your comments are relayed to the relevant team to help prevent this from happening in the future. If there's anything else we can assist you with or if you’d like to discuss your experience further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Paid for next day delivery, received email from DPD confiming delivery date, but missing the delivery time slot(which is normally included) . Received message at 19.59 that courier had attempted delivery, but nobody was home. The delivery email for the redelivery next day included a time slot! If a customer pays for next day delivery, then the booking email should include a time slot as is normal for all other deliveries. A cynic would conclude that the courier never attempted the next day delivery, hence the lack of a time slot in their email and the 19.59 message!”

Helpful Report

Posted 5 months ago

Hi Anthony, Thank you for your feedback, and I’m sorry to hear about the issues you experienced with your delivery. I completely understand how frustrating it must be to not receive the expected time slot, especially after paying for next day delivery. Clear communication is essential to us, and we regret that this did not happen in your case. We will certainly review our processes regarding delivery notifications to ensure better experiences for our customers in the future. If there's anything more you’d like to discuss or if you need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention, and we hope to improve your experience with us next time. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“The order was not ready on time. The stock was out of date so I did not buy all the parts. One person serving, the rest pretending to work. One positive thing, they have good prices.”

Helpful Report

Posted 5 months ago

Hi Slawomir, Thank you for taking the time to share your feedback. I’m sorry to hear that your order wasn't ready on time and that you faced issues with stock availability. We aim to provide a smooth experience for our customers, and it's clear we fell short in this instance. I appreciate your recognition of our good prices, and I assure you that your feedback regarding staff availability and service will be addressed to improve our operations. If you have any further concerns or require assistance, please feel free to reach out to our customer service team. Thank you for your understanding, and we hope to serve you better in the future. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“ordered part online, went to collect with confirmation email and text. Item ordered was not available, instead given with different make.”

Helpful Report

Posted 5 months ago

Hi Arif, Thank you for taking the time to share your experience with us. I’m sorry to hear that the item you ordered was not available when you arrived to collect it. I understand how frustrating this must have been, especially after receiving confirmation. Your feedback is important, and we will investigate this matter to ensure our inventory communication is improved in the future. If there’s anything else you’d like to discuss or need assistance with, please reach out to our customer service team anytime. Thanks for your understanding, and we hope to provide you with a better experience next time. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“ordered oil and oil filter sent oil filter and no oil no explanation why so unable to do the job”

Helpful Report

Posted 5 months ago

“Got the parts I wanted but unnecessary long wait at the collection desk on two occasions that I visited. Some customers walked out. Staff on phones and no acknowledgment of people waiting.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review, and I’m sorry to hear about the long wait times you experienced at our collection desk. We understand that waiting, especially when you see others leaving, can be very frustrating. Please rest assured that your feedback will be shared with our team as we work to enhance our customer service. We appreciate your patience and understanding as we strive to improve your experience moving forward. If you have any further concerns or need assistance, please feel free to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Ordering online is good, but why when picking up parts does it take ten minutes to fifteen minutes to collect. That's with nobody else waiting. I order from toolstation or screwing, I walk in pay and walk out.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review, and I apologise for the wait time during your pickup. We strive to streamline our service, and it's disappointing to hear we didn't meet your expectations on this occasion. Your feedback is crucial for us, and we’ll certainly work on improving the efficiency of our parts collection process. If there's anything else you'd like to share or need assistance with, please feel free to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Place an order which was okay but was delivered to the wrong address by their courier and now I have not received anything haven’t heard back from numerous emails, shows on the delivery that they were nowhere near my house from the photo . still waiting to hear back. ! I know it’s not their fault it’s the delivery company, but I don’t feel that I should suffer and not receive the items that I ordered .”

Helpful Report

Posted 5 months ago

Hi Lee, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you’re facing with your delivery. It’s frustrating when things don’t go as planned, especially when you’re waiting on items you need. While we understand that the delivery company is responsible, it’s not right for you to be left without your order. Your feedback is incredibly valuable to us and will be addressed with our team to try to prevent such situations in the future. Please feel free to reach out to our customer service team if you’d like further assistance on reviews@gsfgroup.com. Thank you for your patience. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Ordered wheel bearings for a disc brake hub but bearings for drum brakes were delivered.”

Helpful Report

Posted 5 months ago

“Gave you correct details but you sent them to different address they owners of that address were away so did not get them for 3 days I suggest you link label printer to software taking orders and not rely staff that cannot check they have entered correct address”

Helpful Report

Posted 5 months ago

“I am new to this store, interested in the click and collect service. I took advantage of the 20% off 'new customer' offer but made a mistake when I first ordered a new battery by not inputing the discount code. I re-enterred all the details and the web page showed the discount. However, when I got to the store, the original order had been processed, not the discounted one. The store manager said he could not do anything about this so I took the battery at full price and contacted customer services. Customer services repeatedly refered me back to the shop which I was unwilling to accept. Onlyy after repeated requests did Aaron agree to escalete the issue and I await the response 10 days on. Seriously disappointing customer care.”

Helpful Report

Posted 5 months ago

“So, the delivery went like this; item went to DPD (that's you 1st mistake) yep they lost it! Had to wait over the weekend to be able to call 1st thing Monday morning. Very nice chap orders new part for 'next day delivery'. Next day (as in Tuesday) a waiting game I'm not good at so gave the very polite chaps at GSF a call "yep, it's on its way, be there by 6pm today" WEDNESDAY late afternoon I'm feeling a little frustrated so I call again "ah, yes it was dispatched today! You'll get it tomorrow"!! At this point I have given up on the next day delivery & hope it'll arrive within the week! UPDATE: This part didn't arrive either, DPD decided to send it back to GSF, I only found out when I called to find out what was going on because still hadn't received it. Now waiting on refund which should take 3 to 5 working days.....”

Helpful Report

Posted 5 months ago

“Probably nothing wrong with the parts but ordered droplinks for a renault captur and was given droplinks for a suzuki. Didn't check them before I left the store , started the job and noticed they were much longer than the parts I was removing”

Helpful Report

Posted 5 months ago

“I ordered my part online and then went to collect in Sharston. The gentleman that served me behaved like it was an inconvenience that I was there! Also when I received the box with my part in, it didn't list my car as one that they fit. I asked the gentleman who served me as I was confused because online it said it fitted my car, I got a shrug and a unwelcome face in response. No offer to help me identify if it was the correct part! Turns out the part was great and a good price, just a shame the experience was spoilt by the guy that served me!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your experience with us. I'm sorry to hear that the service you received didn't meet your expectations and that you felt unwelcome during your visit. We value all our customers and strive to provide excellent service, so your feedback is crucial in helping us improve. I'm glad to hear that you found the part to be good and affordable, but I sincerely apologise for the confusion regarding the fitment and the lack of assistance you received. We'll address this with our team to ensure a more helpful experience in the future. If you have any further questions or concerns, please feel free to reach out to us. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Guy getting the partners very rude. Short fused and looked at us like we were restarted.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your experience, and I'm sorry to hear about the interaction you had with our team. It's important to us that our customers feel respected and valued, so I apologize if you felt otherwise. We appreciate your feedback, as it helps us improve our service. If you have any further concerns or need assistance, please reach out to our customer service team, and we’ll do our best to make it right. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“Sent my parts to the wrong address and sent me the wrong parts too.”

Helpful Report

Posted 5 months ago

“Good product. Great price but let down by non delivery after I had paid £5.99 express delivery. Refund failed.”

Helpful Report

Posted 5 months ago

“Supplied a diesel filter but the housing is sealed and the filter did not fit.”

Helpful Report

Posted 5 months ago

“No email or text to confirm reservation and some reserved items out of stock”

Helpful Report

Posted 6 months ago

Hi Azim, Thank you for your review, and I'm sorry to hear about the lack of confirmation for your reservation and the inconvenience with out-of-stock items. We understand how important it is to have clear communication and reliable inventory. Your feedback is valuable to us, and we’re taking it seriously as we strive to enhance our service. If you have any further questions or if there's anything we can assist you with, please reach out to our customer service team. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“Your discounts are a farce, its sign up and get 20%, first time use 10%, prices with a google search are lower that the site. you just reduce your prices 20% and make silly offers to make it look like its cheaper. you have a one time customer now GSF + caviat emptor”

Helpful Report

Posted 6 months ago

GSFCarParts.com is rated 4.5 based on 57,506 reviews