GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Description of product was different on website than original product. Product ordred was a higher specifications wehereas product given was with low specifications.”

Helpful Report

Posted 5 months ago

Hi M, Thank you for your review, and I’m sorry to hear that the product you received didn’t match the higher specifications you expected. We understand how important accurate product descriptions are, and we’re committed to improving our listings based on feedback like yours. Your comments are invaluable to us as we strive to enhance our services. If you have any further concerns or need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best regards, Team GSFCarParts.com

Posted 2 months ago

“The prices are excellent that’s why I will continue to order from them, unfortunately there delivery service is terrible both h orders I have made have been lost and customer service couldn’t even track where they were! So they did eventually come but days later..”

Helpful Report

Posted 5 months ago

Hi Gary, Thank you for sharing your experience with us. We’re glad to hear you find our prices excellent, but we sincerely apologise for the issues you faced with our delivery service and tracking your orders. That’s certainly not the level of service we aim to provide. Your feedback is incredibly valuable, and we will use it to enhance our delivery processes and customer support. If there’s anything further we can assist you with, please don’t hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Part didn’t fit despite number plate search”

Helpful Report

Posted 5 months ago

Hi Lance, Thank you for sharing your experience, and I’m sorry to hear that the part you ordered didn’t fit. It can be very frustrating when expectations aren’t met, especially after relying on our number plate search. Your feedback is valuable to us, and we’ll make sure to look into this to enhance our listings and services for our customers. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Took over a week to arrive and had to call and find out where my order was”

Helpful Report

Posted 5 months ago

Hi Andrian, Thank you for your review. I'm sorry to hear that your order took longer to arrive than expected and that you had to reach out for updates. We understand that timely delivery is crucial, and we apologise for any inconvenience this may have caused. Your feedback is very much appreciated and will be used to improve our processes. If you have any further concerns or need assistance, please don’t hesitate to contact our customer service team. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“When I arrived to the shop for collection, besides the waiting time, they told me that the one part is not in stock and I can buy a different one, obviously without the online discount.”

Helpful Report

Posted 5 months ago

“Unfortunately, failed this time. Placed an order for collection. Got the email to say it's ready. Went next day and they couldn't find the item. Had to go back the following day to get it.”

Helpful Report

Posted 5 months ago

“Not very good to be honest Had to wait 18 day for a 2 to 3 day delivery And then only one of the two item arrived in the end I had to just go to the shop and pick it up”

Helpful Report

Posted 5 months ago

“well packaged of dash cam were not sealed and were clearly missing some parts while customer service were just hiding behind some formalities that ruined whole experience. While price/deal and postage were good- buying and paying for shipping of missing bits offset it.”

Helpful Report

Posted 5 months ago

“Was meant to be delivered on a Tuesday. Came Fri. And some of the parts did not fit my car. So I then had to send back. I am waiting for a refund”

Helpful Report

Posted 5 months ago

“Previous experience not a problem, just on this occasion took 10 days to arrive, considering it stated 2-3 days delivery, parcel ripped at the top, an item missing in the parcel but still waiting for the missing item to be delivered.”

Helpful Report

Posted 5 months ago

“Had to chase up parts as hadn't arrived, when operator at head office checked had not even been scheduled for delivery, Operator did then sort and arrived after promptly”

Helpful Report

Posted 5 months ago

“Ordered item on Express Delivery but it took a week to arrive. Minimal communication apart from email explaining it was "unforseen delay" and no updates about status of delivery. Disappointing experience and customer service.”

Helpful Report

Posted 5 months ago

“Wanted a battery for my car, i put in registration number, it came up with the right vehicle and quoted, i accepted but battery is not sufficient in cranking amps nor capacity”

Helpful Report

Posted 5 months ago

“I ordered service parts online an discount should have been applied with my order it’s should have been £41 pounds for engine oil and oil filter but never mind it’s was £46 furthermore I went on the same day but the guy didn’t give me the correct filter so I ended up paying £48 £5 should have been applied with my order engine oil was correct but not the filter”

Helpful Report

Posted 5 months ago

“Should have been delivered in 2/3 days but took over a week Communication poor”

Helpful Report

Posted 5 months ago

“Order parts on online, when time to collect no body on the counter to serve. All on the and told go to counter and wait there. Next day collect the parts. Also parts were completely wrong. No happy with service and staff attitude.”

Helpful Report

Posted 5 months ago

“Click and Collect order placed the previous day. Walk into reception and wait 5 mins, before having to shout that I am at the desk... another 2 mins, somebody comes to the desk. Locates my order and then dissappears for 10 mins. Comes back with half the order. Checks computer and dissappears for another 10 minutes. Then returns with x5 1l oil bottles to go with the 5l can returned on first trip, after I had placed an order for x2 5l cans, which were showing as in stock. Challenged the guy on why it took so long for a click and collect, he said they dont have a click and collect stagging area! So, wasted 30 mins of my time, for what should have been 2 mins, and not what I ordered.”

Helpful Report

Posted 5 months ago

“I’ve been using GSF for years, but recently received very poor service the delivery I paid for next day arrived 2 days late, and could not get any response via the online chat or email or phone. It’s like GSF have become a ghost website operation, don’t trust them now and won’t use again.”

Helpful Report

Posted 5 months ago

“Not always what they say is what happens have to wait for delivery long than what was told.”

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Posted 6 months ago

“Car battery not delivered on time. 2 days late and was offered a few pounds discount, that never happened.”

Helpful Report

Posted 6 months ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews