GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,615 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put items in my basket to collect from my local branch so couldn't add the 20% discount code No offer of a discount from the very friendly staff, so won't be coming back anytime soon”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear that you faced issues with applying the discount code during your order. It’s important to us that our customers feel valued, and we regret that we missed the opportunity to assist you in-store. We appreciate your feedback, and we’ll work on ensuring that our teams are better equipped to provide discounts and support at our locations. If you have any further concerns or questions, please don’t hesitate to reach out. Take care, Team GSFCarParts.com

Posted 2 weeks ago

“Good store but some of the staff are rude and not very helpful will not be useing this store again”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that you found some of our staff to be unhelpful. We strive to provide excellent customer service, and it’s disappointing to learn that we fell short in your experience. Your feedback is valuable, and we are continually working to improve our team’s approach to ensure a positive experience for all our customers. If you ever decide to give us another chance, we’d love to demonstrate our commitment to better service. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Well , gave registration car model still gave wrong brake discs”

Helpful Report

Posted 3 months ago

Hi Humphrey, Thank you for your review, and I’m sorry to hear that the brake discs you received didn’t match your vehicle. It’s certainly frustrating when things don’t align as expected, especially when using registration details for your order. We appreciate your feedback and will definitely look into this matter to enhance our service. If you have any further questions or need assistance, please feel free to contact our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Ordered a fly wheel it turned up in just a open card bords box the box was ripped because the flywheel has been getting smashed around contacted gsf they said they would get back to me but haven't heard a thing”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for taking the time to share your experience, and I'm really sorry to hear about the condition in which your flywheel arrived. We understand how important proper packaging is to ensure the parts are not damaged during transit. I appreciate you reaching out to us, and I apologize for the delay in response. Your feedback is valuable, and we'll definitely address this issue to enhance our service. If there’s anything further we can assist you with, please don’t hesitate to get in touch with us on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“so I ordered a battery. After a week I called and the man said it was lost. When he placed the new order I asked to receive tracking information and as yet I have received nothing. I have no idea of my order is on its way”

Helpful Report

Posted 3 months ago

Hi Sabastian, Thank you for your review and I apologise for the issues you've encountered with your order. It's concerning to hear that your battery was lost and that you're still waiting for tracking information. We strive for a smooth experience, and I understand how frustrating uncertainty can be. Please rest assured that we are working to resolve this as quickly as possible. If you need any immediate assistance or further updates, feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention, and we appreciate your patience. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“GSF site said the track rod ends were compatible with my vehicle. I had intended to use the typical method of counting the turns of the old ones and repeating for the new. The 'compatible' ones where 4mm shorter. Now had spend out on getting the steering reset. Very poor - beware.”

Helpful Report

Posted 3 months ago

“I like GSF and Peterborough branch is good. But when I order online I never receive an invoice and I always have to request one. It's getting really annoying.”

Helpful Report

Posted 3 months ago

Hi Sohale, Thank you for your review, and I’m glad to hear you like our Peterborough branch. I understand how frustrating it can be not to receive an invoice with your online orders. Your feedback is valued, and we’ll look into this issue to ensure a smoother experience for our customers in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“You sent me completely the wrong part for my car which didn't go down too well as I am readying my vehicle for its next MOT”

Helpful Report

Posted 3 months ago

“Paid for next day delivery and got a week later”

Helpful Report

Posted 3 months ago

Hi Jason, Thank you for your review, and I’m sorry to hear that your order didn’t arrive on the next day delivery as expected. We completely understand how frustrating this can be and appreciate you bringing this issue to our attention. Your feedback is valuable as we strive to improve our delivery services. If there’s anything we can assist you with or if you have further concerns, please don’t hesitate to contact our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Was given the wrong part, but can't complain too much as I was offered the correct part (which turned out not to be in stock) and then a refund so I could buy it somewhere else.”

Helpful Report

Posted 3 months ago

Hi Che, Thank you for sharing your experience with us. I'm sorry to hear that you initially received the wrong part, but I’m glad you were offered a replacement and a refund. We strive to provide accurate service, and I understand how disappointing it can be when things don’t go as planned. Your feedback is invaluable, and we will use it to enhance our inventory accuracy and customer experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Part I looked up on gsf site and ordered didn't fit my car. I waited it to arrive from Germany I picked up went to replace the part they were very different”

Helpful Report

Posted 3 months ago

“I did not receive and email confirming my order. I arrived to pick up my order, four operatives sitting at their desks doing various tasks. Two people in the queue in front of me, one obviously known to the staff as he was chatting about various car issues, rather than dealing in what he came for. The person who dealt with me was, professional and efficient and I did receive my order quickly once I reached the front of the queue. I point out only one of the four dealt with counter issues, the other three just sat at their desks. The items Iboicked up were brake wear sensors, one of these was faulty and I have had to purchase another set elsewhere to prep my vehicle for an MOT, your ordering system is to slow ie three days to get what is a basic part during a brake pad change.”

Helpful Report

Posted 3 months ago

“Wrong part given at point of click and collect, meaning I wasted my time with the collection and in the end I had to buy the part from somewhere else at a higher price so it can be fitted on time.”

Helpful Report

Posted 3 months ago

Hi Ivan, Thank you for taking the time to share your experience, and I’m truly sorry to hear that you received the wrong part during your collection. It’s understandable how frustrating this situation must have been, especially when time is of the essence. Your feedback is invaluable to us, and we'll be sure to address the issue to improve our processes. If you have any further concerns or need assistance, please reach out to our customer service team. We’re here to help. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Description of product was different on website than original product. Product ordred was a higher specifications wehereas product given was with low specifications.”

Helpful Report

Posted 3 months ago

Hi M, Thank you for your review, and I’m sorry to hear that the product you received didn’t match the higher specifications you expected. We understand how important accurate product descriptions are, and we’re committed to improving our listings based on feedback like yours. Your comments are invaluable to us as we strive to enhance our services. If you have any further concerns or need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best regards, Team GSFCarParts.com

Posted 2 weeks ago

“The prices are excellent that’s why I will continue to order from them, unfortunately there delivery service is terrible both h orders I have made have been lost and customer service couldn’t even track where they were! So they did eventually come but days later..”

Helpful Report

Posted 3 months ago

Hi Gary, Thank you for sharing your experience with us. We’re glad to hear you find our prices excellent, but we sincerely apologise for the issues you faced with our delivery service and tracking your orders. That’s certainly not the level of service we aim to provide. Your feedback is incredibly valuable, and we will use it to enhance our delivery processes and customer support. If there’s anything further we can assist you with, please don’t hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Part didn’t fit despite number plate search”

Helpful Report

Posted 3 months ago

Hi Lance, Thank you for sharing your experience, and I’m sorry to hear that the part you ordered didn’t fit. It can be very frustrating when expectations aren’t met, especially after relying on our number plate search. Your feedback is valuable to us, and we’ll make sure to look into this to enhance our listings and services for our customers. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Took over a week to arrive and had to call and find out where my order was”

Helpful Report

Posted 4 months ago

Hi Andrian, Thank you for your review. I'm sorry to hear that your order took longer to arrive than expected and that you had to reach out for updates. We understand that timely delivery is crucial, and we apologise for any inconvenience this may have caused. Your feedback is very much appreciated and will be used to improve our processes. If you have any further concerns or need assistance, please don’t hesitate to contact our customer service team. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“When I arrived to the shop for collection, besides the waiting time, they told me that the one part is not in stock and I can buy a different one, obviously without the online discount.”

Helpful Report

Posted 4 months ago

“Unfortunately, failed this time. Placed an order for collection. Got the email to say it's ready. Went next day and they couldn't find the item. Had to go back the following day to get it.”

Helpful Report

Posted 4 months ago

“Not very good to be honest Had to wait 18 day for a 2 to 3 day delivery And then only one of the two item arrived in the end I had to just go to the shop and pick it up”

Helpful Report

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 55,615 reviews