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GSFCarParts.com Reviews

4.5 Rating 51,561 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,561 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th April 2024

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GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

GSFCarParts.com 5 star review on 14th October 2023

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially good but why can customer services not be contacted by anyway other than email. I’d ordered parts but had made an error so wanted to cancel prior to the parts being dispatched. This was received by customer services via email too late.”

Posted 9 months ago

“Ordered a matching set of four spark plugs, and two different types arrived (two of each) - customer services were good to resolve but a basic mistake that shouldn't have arisen in the first instance.”

Posted 9 months ago

“Ordered discs and pads for home delivery, but only the discs arrived. Spoke to the helpline and they were very good at giving a refund and reserving pads at the local store for my collection. The whole point of using the home delivery was to save time and petro, but it would have been easyer to have driven down in the beginning. Dont trust home delivery now.”

Posted 10 months ago

“I've gave you 3* because package arrived with wet on box also I paid for express delivery and only got standard”

Posted 10 months ago

“Both inner and outer boxes damaged & the brake discs were sticking out as they were stood up when packed! No packing between inner & outer boxes. Badly packed”

Posted 10 months ago

“Part that I ordered for my car was wrong size and delivery took longer as I paid extra for delivery which was later sent as normal 3-5 working days”

Posted 10 months ago

“Ordered 2 parts only 1 delivered.”

Posted 10 months ago

“Not boxed well,had to be resealed by courier,one bottle of fluid missing?? Told replacement is on the way ??”

Posted 10 months ago

“OVERPRICED WITHOUT THE DISCOUNT, i WANT A CLUTCH FRICTION PLATE BUT YOU ONLY SELL THE KIT WITH PRESSURE PLATE WHICH i DON'T NEED.”

Posted 10 months ago

“Ordered my parts for next day delivery pre- noon £8.95 I did receive them next day but at 5pm So had to call (20 minutes before they answered) to ask for a refund of delivery charge which they obliged. Also the security tag on the box had been broken.”

Posted 10 months ago

“Items missing from last order, had to call customer to chase up sorted pretty quick”

Posted 10 months ago

“First delivery was perfect, second one the oil had leaked. Only half a litre but annoying all the same. Tried to email gsf but it wouldn't send. Probably won't stop me buying from them again as price is very good.”

Posted 10 months ago

“Very easy to find the correct parts for my car and cars generally. Personnel of always been courteous”

Posted 10 months ago

“I like GSF for parts as their prices are very reasonable however this is the second time I have used the delivery service and my item has been lost, I've had to chase up my items and get replacements. To be fair GSF have been great at responding to replace items, but it is frustrating”

Posted 10 months ago

“Online service is good but shop service leaves a little to be desired. I've been there a few times and the front desk staff seem like they can't be bothered. Really old school one word answer not my problem don't care whether you do or don't customer service. I think as times change so should service adapt, to some basic expectations of feeling welcomed.”

Posted 10 months ago

“Unfortunately they forgot to put the address on the parcel so I took a days annual leave for nothing. Nightmare getting in touch with UPS who then changed delivery to the following Monday. Yet to put the battery on so can’t comment on that as yet.”

Posted 11 months ago

“The customer service and delivery of the part was fine but it had the wrong connectors for my car. I had to modify my vehicle wiring by fitting spade connectors.”

Posted 11 months ago

“The Gsf website is easy to use and good price for parts but let down by DPD couriers. Parcel was delivered to a pickup point and not the address given. When quizzed about it they said I had requested it. I gave my work address as my car is in our workshop in pieces awaiting the car partsfrom yourselves. I even paid extra for next day delivery. So I am not very happy with the delivery service 😒 😑 😐”

Posted 11 months ago

“The people that I had over the phone have tried to be helpful. Unfortunately, they have not succeeded to find the right battery for my car even WHEN GIVEN THE REGISTRATION AND ALL WHAT WAS ASKED. I have received two time the wrong battery.”

Posted 11 months ago

“it is great to get a %65 discount online. however you have to wait 20 minutes to get the items you need to wait 30 minutes.”

Posted 1 year ago

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GSFCarParts.com is rated 4.5 based on 51,561 reviews