GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,510 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disappointed, I ordered 31jan, it came from London warehouse , 6th February.”

Helpful Report

Posted 8 months ago

“Happy with battery, disappointed with the delivery company”

Helpful Report

Posted 8 months ago

Hi Raymond, Thank you for your review! We're glad to hear that you're happy with the battery, but we're really sorry to learn that your experience with the delivery company fell short of expectations. We understand how important timely delivery is and appreciate your feedback on this matter. We will certainly take your comments into account as we work to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“Bulbs we're highbeam not sidelights”

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Posted 8 months ago

Hi Richard, Thank you for your feedback, and I'm sorry to hear that the bulbs you received were not the sidelights you were expecting. We understand that this can be frustrating, and we appreciate you bringing it to our attention. Your experience is important to us, and we will work on improving our product descriptions to prevent similar issues in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“My go-to site and first time that delivery was slow compared to historically.”

Helpful Report

Posted 8 months ago

Hi Robert, Thank you for your review, and I appreciate you bringing the delivery issue to our attention. I understand how disappointing it can be when things don't go as smoothly as expected, especially when our service has historically met your needs promptly. We’re committed to providing a great experience, and your feedback is valuable in helping us improve. If you have any further concerns or need assistance, please reach out, and we'll be happy to help. Take care, Team GSFCarParts.com

Posted 4 months ago

“Waited about 10 minutes to be served due to another customer filling in a returns form other employee's in the office clearly on his mobile phone not interested in serving.”

Helpful Report

Posted 8 months ago

Hi Anthony, Thank you for your review, and I apologise for the wait you experienced during your visit. We understand that timely service is crucial, and it’s frustrating when it doesn’t happen. Your feedback regarding staff engagement is invaluable, and we will certainly address this to enhance our customer experience. If you have any further concerns or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Never received email confirmation of order.Had to raise case with paypal.Did receive item but still no invoice or order number,which will make returning part of the order difficult.”

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Posted 8 months ago

“Took longer than told I would receive my battery meaning I couldn't use my car other wise ok”

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Posted 8 months ago

“Reg given for car supplied with wrong parts meant another journey to replace with correct parts”

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Posted 8 months ago

“Part hasnt arrived on the time scale advertised”

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Posted 8 months ago

“Communication poor. Timescales slower than set out on website. Difficult to contact.”

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Posted 8 months ago

“Payed for next day came 5 days later so don’t pay for next day there’s no point other than that great service”

Helpful Report

Posted 8 months ago

“Was left waiting for some time while 2 members of staff discussed stock discrepancies. It took me to interrupt them before I was served. Poor customer service.”

Helpful Report

Posted 8 months ago

“Ordered a tool and paid over eight pounds for next day delivery. The tracking number did not work, and it did not arrive. Customer service telephone was not answered after 15 minutes. I tried several times with the same result. Customer service email bounced, not surprising because the address given was a ‘no reply’ address. Eventually I called the local GSF business in Peterborough. It then arrived the next day. The tool is OK, but there is a problem with the online ordering. Postage promise not honoured despite paying a lot for delivery. Communication non existent .”

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Posted 8 months ago

“1 battery delivered UPSIDE DOWN❗❗”

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Posted 8 months ago

“Parts not as described on website.”

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Posted 8 months ago

“I asked and paid for next day delivery. My battery arrived 2 days later. The Assistant refunded the payment for next day delivery”

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Posted 8 months ago

“Asked for next day delivery and got Standard delivery”

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Posted 9 months ago

“Ordered on line for delivery, chased up after few days, lost in delivery. Did get refunded straight away, so probably couriers fault.”

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Posted 9 months ago

“Did not have the battery I ordered in stock. Could not find it in the store. Gave me an equivilant. No idea if it was beter or worse than the one I ordered. Took payment before not being able to find the battery. Would have been better if they took payment when the item was on the counter. Service seemed very slow. Did 3 customers in 15 mins. Thats not unuasual at trade countesr where most people seem disinterested unless the customer is a regular / friend / geezer.”

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Posted 9 months ago

“Your service was good but Terrible trouble with delivery”

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Posted 9 months ago

GSFCarParts.com is rated 4.5 based on 57,510 reviews