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GSFCarParts.com Reviews

4.5 Rating 54,870 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
2,514
 Metrics Info
4.5
Based on 54,870 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R Illman
Verified Buyer
“I've used GSF for decades and will continue to use them going forward also. The only query I had with this purchase was the fact that the 12v car battery was delivered on its side, despite the box clearly being marked with 'This was UP at all times'. As such, I'm not sure whether it spent its whole delivery life on its edge, or just the 'final mile'. Clearly this is a bit of a shame, as could be easily avoided.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Easy to place my order but when collecting it took far too long to get served - women gossiping behind the counter and no interest in doing any work.”
Helpful Report
Posted 1 year ago
G Flack
Verified Buyer
“Whilst the people, when you speak to them are great there is a lack of available information about the products both online and in person. I recently spent over an hour trying to identify the contents of drivtech antifreeze and the outcome was I had to order it and hope as noone knew. Especially frustrating as GSF own the brand. the order was dispatch and packed well and arrive as expected though.”
Helpful Report
Posted 1 year ago
B Milton
Verified Buyer
“Quick service, but the courier used still have the package a week later and its not been delivered.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Hit and miss - sometimes very professional and other times very unprofessional. For example travelling 35 minutes to collect a part that wasn’t in stock, despite receiving an email starting it had been checked and in stock and awaiting collection. I did submit a complaint to identify an issue and hopefully resolve but nothing received as of 29 Dec 23.”
Helpful Report
Posted 1 year ago
J Hall
Verified Buyer
“Delivery was good but I find the online catalogue both confusing and misleading. Unlikely to use the delivery service again.”
Helpful Report
Posted 1 year ago
N Parker
Verified Buyer
“You advertise parts and when you go to order them they are out of stock everywhere !. Only a very few parts are actually available”
Helpful Report
Posted 1 year ago
R Indrea
Verified Buyer
“Some parts for my classic car wasn't same as I ordered but it still better then nothing..( ordered some rubber gasket and received my double order for cork ones ..)”
Helpful Report
Posted 1 year ago
K Davison
Verified Buyer
“Damaged boxes when delivered”
Helpful Report
Posted 1 year ago
O Johnson
Verified Buyer
“Was sent wrong parts for my car, so had to return them but I had to pay the postage which I think they should pay when it was there mistake.”
Helpful Report
Posted 1 year ago
D Warren
Verified Buyer
“All in all experience was ok, delivery was later than advertised it was dark by the time rad arrived, also the radiator purchased was not suitable for my car even though the web site said it was, I had to spend extra time making it fit then the day after I had to purchase all new hoses that fitted correctly”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“All ok except for 1 item that showed as in stock, but after checkout etc finally sent an email to say no longer in stock!?! Why not just update the website as out of stock?? I checked after this and the website says i can still buy it!??1”
Helpful Report
Posted 1 year ago
D Glover
Verified Buyer
“1st time I ordered for next day delivery I received parts the next day. Since then I.ve ordered twice for next day delivery and received 3 to 5 days later. But I still think GSF is great 👍👍👍”
Helpful Report
Posted 1 year ago
J Moorhouse
Verified Buyer
“Parts ordered successfully but delivery failed. Parts were taken to another address”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I would have liked to give 5 stars as per usual. However, on this occasion the parcel delivery was very badly packed. It was thrown together, with the heaviest item 5ltr oil bottle on top of paper filters. Luckily was able to reform deformed panel filters as best as possible. Perhaps the team at warehouse packing could do with schooling on how to pack a delivery box properly. Heavy's on bottom, lights on top.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The part didn't come on the agreed day. The part box was a right mess , that back DPD had re- boxed it . It was the cheapest part , between the part chain so that was good .”
Helpful Report
Posted 1 year ago
S Douglas
Verified Buyer
“The delivery driver didn't even knock.Just left parcel in porch.Also no invoice .”
Helpful Report
Posted 1 year ago
D Jones
Verified Buyer
“Prices ok, but parts arrived late despite paying for next day delivery and in damaged boxes. Also no answer from call centre when I rang twice to chase delivery.”
Helpful Report
Posted 1 year ago
R Stuart
Verified Buyer
“Wrong parts sent to me and it was a hassle returning them in store”
Helpful Report
Posted 1 year ago
R Pepler
Verified Buyer
“Order process seamless: opted to pay for next day delivery as part was urgent and vehicle needed for journey in 2 days time (on weekend). UPS failed to deliver (communicated this at 2008hrs, after I had stayed in all day waiting for part). Sent immediate email to GSF communicating my disappointment, but no support response received until Monday, when they confirmed they would refund the next day delivery payment (my request, not their suggestion): no apology for failure to meet expected standards. I therefore had to find alternative transport at short notice: not ideal.”
Helpful Report
Posted 1 year ago
GSFCarParts.com is rated 4.5 based on 54,870 reviews
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