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GSFCarParts.com Reviews

4.5 Rating 51,725 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
815
 Metrics Info
4.5
Based on 51,725 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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Duane Stockdale
Verified Buyer
“Great service but how do I get an incorrect part change as no one answers the phone .”
Helpful Report
Posted 1 year ago
Paul Worth
Verified Buyer
“The item required was not availible for the model and upon phoning they said they didnt stock a different item either .”
Helpful Report
Posted 1 year ago
Ritchie Victor
Verified Buyer
“Supplied wrong parts”
Helpful Report
Posted 1 year ago
S Chandler
Verified Buyer
“Guy in the store was really helpful but constrained by the online buying process.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very pleased with the range of products and stock availability. However twice now I have arrived to collect a reservation, which is confirmed as ready for collection, but cannot be found or has not been prepared. Even the reservation number is not recognised at the counter. Then there is a delay while (I think) the items are picked from the shelves. No explanation or apologies for causing alarm and hanging around.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Unpleasant staff”
Helpful Report
Posted 1 year ago
Bryan Davies
Verified Buyer
“acceptable service”
Helpful Report
Posted 1 year ago
Jorge Pontes
Verified Buyer
“The wiper was not the right one”
Helpful Report
Posted 1 year ago
Anthony Micallef
Verified Buyer
“In the end. after some effort, I got the correct part that I needed, which is the main thing. Minor issues included that the price I was quoted on the phone didn't turn out to be the final price, it was only the price without VAT (which wasn't mentioned at all). Also due to the centralised phone number the part ended up being at a different branch than I had first expected (with a resultant wasted trip for me to the first branch), again nothing was mentioned. Also... etc. But in the end I was happy to get a good part.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Long wait on collection”
Helpful Report
Posted 1 year ago
Mickel Reid
Verified Buyer
“They need to keep the stock and the website up to date I ordered and was waiting and a day before delivery i had an email so it made the job get put back by few days until I got the parts off a different supplier”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Greeted and asked my enquiry, phone rang and it took priority over me ,matt paibt given instead of satin”
Helpful Report
Posted 1 year ago
Andrew Taylor
Verified Buyer
“Sometimes the website doesn’t always work and sometimes they don’t have the parts that I want out of stock but apart from that service is always polite and friendly and helpful many thanks”
Helpful Report
Posted 1 year ago
Robert Howe
Verified Buyer
“It took a long time for anyone in the store to acknowledge my presence, it seemed the one person who wasn't dealing with the only customer was content to be on her mobile phone. Your pricing is very competitive, and on this occasion, you were a few pounds cheaper than euro car parts for the same products, but for the quality of service I would prefer to use them going forward. Your now constant emailing of offers/marketing is also irritating. I own 2 cars, i don't need a daily email offering me parts.”
Helpful Report
Posted 1 year ago
Andrew Jones
Verified Buyer
“Confirmation of order via email very slow. Site stating parts not in my local store when they clearly are when I call in person,come on this is not acceptable.”
Helpful Report
Posted 1 year ago
Charles Miller
Verified Buyer
“GSF was always my first choice for car parts. Unfortunately they now are always out of stock online. Prices in store are very much higher. Regrettably I now source from Euro Car Parts first.”
Helpful Report
Posted 1 year ago
Mark Cross
Verified Buyer
“In store excellent service.. online chat rubbish! Website offered 2 different size break pads for the front of my car, obviously only one was correct. Instore checked dealers website to ensure I had the right part, online chat obviously only checked their own website. Not angry, just disappointed..”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Parts ordering simple and coms good but had to wait a long time in the shop to collect, there was only one customer before me, I'm glad it wasn't busy.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Staff very helpful. Had parts in different location. So got from there . When I wanted to return 1 of the parts my local GSF wouldn’t take them, I had to go all the way back to where I bought them from. Surely GSF internal accounts system could be better for all !!”
Helpful Report
Posted 1 year ago
Colin Gaze
Verified Buyer
“Many thanks for my fast delivery. Wasn't happy that the transport bungs were missing and I received a bag with electrolyte in the bag from leakage in transport”
Helpful Report
Posted 1 year ago
GSFCarParts.com is rated 4.5 based on 51,725 reviews
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