GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,534 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More sensible pricing policy now as they have ditched the 60% weekly sale discount in favour of competitive prices. Delivery took 3 days though with no meaningful tracking.”

Helpful Report

Posted 1 year ago

“Not impressed with the fact they didn't give me any indication which courier company they used or a tracking number!”

Helpful Report

Posted 1 year ago

“Great battery but it was a day late.”

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Posted 1 year ago

“Easy to order but no updates on delivery so didn’t know when new battery was going to arrive”

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Posted 1 year ago

“I purchased a replacement Yuasa battery for my car. The price was very competitive and the delivery was prompt, being within the allotted time. Unfortunately, despite the courier being a specialised courier for the shipping of batteries, my delivery had signs of electrolyte leakage due to the box not being retained and handled in an upright position as clearly marked on the box. Fortunately, GSF had taken precautions with absorbent pads and thick walled polythene bags to prevent this event causing harm to the handler and adjacent packages. However, it did mean that my battery lost a significant amount of electrolyte and also necessitated the need to wash down the battery casing to make the battery safe to handle and also not to damage my car due to corrosion. The battery was well charged prior to delivery and enabled me to fit to my vehicle without further charging.”

Helpful Report

Posted 1 year ago

“Can't fault the service, or the parts, but ... I tried to order a part online where I get free home delivery and 10% discount but informed no parts availabe - so order using click and collect and have to drive a 15 mile round trip and pay four quid more for the part. Seems a$$ about face to me. Oh .. and btw GSF Frome were extremely helpful with a VIN enquiry I made.”

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Posted 1 year ago

“Parts arrived in good time, but appeared one of the items leaked. It was the AutoGlym Magma”

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Posted 1 year ago

“The part would have been excellent if it fit the car”

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Posted 1 year ago

“Ordered service parts for my vehicle paid the amount due, only to be informed via email several days later that the oil was not either in stock or unavailable however they refunded the cost of the oil, but still delivered the remaining parts e.g oil filter/pollen filter and fuel filter, I would have preferred they refunded the whole lot and I could have gone to another supplier. Really not impressed”

Helpful Report

Posted 1 year ago

“I’ve always had excellent service but if you have an item that includes a surcharge (so you have to return an item for exchange), it’s not obvious how to do this. I’ve had to quote my order number on a live chat to be sent return paperwork that looks like I don’t want the new item? No god only knows what will happen . Why don’t you just send out return paperwork with the new item ? Or send an email with the necessary paperwork that can be printed. You are behind your comp”

Helpful Report

Posted 1 year ago

“I've used GSF for decades and will continue to use them going forward also. The only query I had with this purchase was the fact that the 12v car battery was delivered on its side, despite the box clearly being marked with 'This was UP at all times'. As such, I'm not sure whether it spent its whole delivery life on its edge, or just the 'final mile'. Clearly this is a bit of a shame, as could be easily avoided.”

Helpful Report

Posted 1 year ago

“Easy to place my order but when collecting it took far too long to get served - women gossiping behind the counter and no interest in doing any work.”

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Posted 1 year ago

“Whilst the people, when you speak to them are great there is a lack of available information about the products both online and in person. I recently spent over an hour trying to identify the contents of drivtech antifreeze and the outcome was I had to order it and hope as noone knew. Especially frustrating as GSF own the brand. the order was dispatch and packed well and arrive as expected though.”

Helpful Report

Posted 1 year ago

“Quick service, but the courier used still have the package a week later and its not been delivered.”

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Posted 1 year ago

“Hit and miss - sometimes very professional and other times very unprofessional. For example travelling 35 minutes to collect a part that wasn’t in stock, despite receiving an email starting it had been checked and in stock and awaiting collection. I did submit a complaint to identify an issue and hopefully resolve but nothing received as of 29 Dec 23.”

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Posted 1 year ago

“Delivery was good but I find the online catalogue both confusing and misleading. Unlikely to use the delivery service again.”

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Posted 1 year ago

“You advertise parts and when you go to order them they are out of stock everywhere !. Only a very few parts are actually available”

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Posted 1 year ago

“Some parts for my classic car wasn't same as I ordered but it still better then nothing..( ordered some rubber gasket and received my double order for cork ones ..)”

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Posted 1 year ago

“Damaged boxes when delivered”

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Posted 1 year ago

“Was sent wrong parts for my car, so had to return them but I had to pay the postage which I think they should pay when it was there mistake.”

Helpful Report

Posted 1 year ago

GSFCarParts.com is rated 4.5 based on 57,534 reviews