GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,540 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All in all experience was ok, delivery was later than advertised it was dark by the time rad arrived, also the radiator purchased was not suitable for my car even though the web site said it was, I had to spend extra time making it fit then the day after I had to purchase all new hoses that fitted correctly”

Helpful Report

Posted 1 year ago

“All ok except for 1 item that showed as in stock, but after checkout etc finally sent an email to say no longer in stock!?! Why not just update the website as out of stock?? I checked after this and the website says i can still buy it!??1”

Helpful Report

Posted 1 year ago

“1st time I ordered for next day delivery I received parts the next day. Since then I.ve ordered twice for next day delivery and received 3 to 5 days later. But I still think GSF is great 👍👍👍”

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Posted 1 year ago

“Parts ordered successfully but delivery failed. Parts were taken to another address”

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Posted 1 year ago

“I would have liked to give 5 stars as per usual. However, on this occasion the parcel delivery was very badly packed. It was thrown together, with the heaviest item 5ltr oil bottle on top of paper filters. Luckily was able to reform deformed panel filters as best as possible. Perhaps the team at warehouse packing could do with schooling on how to pack a delivery box properly. Heavy's on bottom, lights on top.”

Helpful Report

Posted 1 year ago

“The part didn't come on the agreed day. The part box was a right mess , that back DPD had re- boxed it . It was the cheapest part , between the part chain so that was good .”

Helpful Report

Posted 1 year ago

“The delivery driver didn't even knock.Just left parcel in porch.Also no invoice .”

Helpful Report

Posted 2 years ago

“Prices ok, but parts arrived late despite paying for next day delivery and in damaged boxes. Also no answer from call centre when I rang twice to chase delivery.”

Helpful Report

Posted 2 years ago

“Wrong parts sent to me and it was a hassle returning them in store”

Helpful Report

Posted 2 years ago

“Order process seamless: opted to pay for next day delivery as part was urgent and vehicle needed for journey in 2 days time (on weekend). UPS failed to deliver (communicated this at 2008hrs, after I had stayed in all day waiting for part). Sent immediate email to GSF communicating my disappointment, but no support response received until Monday, when they confirmed they would refund the next day delivery payment (my request, not their suggestion): no apology for failure to meet expected standards. I therefore had to find alternative transport at short notice: not ideal.”

Helpful Report

Posted 2 years ago

“Parts were good quality but this was let down by very poor packaging. Fortunately the shocks were very tough and not damaged by the poor handling.”

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Posted 2 years ago

“Ordered breaks for my Mazda 4 times and gor a refund and cancelling with no call.”

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Posted 2 years ago

“I ordered break pads and disks. The break pad box was crushed and all the bits inside the delivery box it was also missing a anti sqeek plate”

Helpful Report

Posted 2 years ago

“When I received the package, the ordered parts were missing. After reporting the incomplete order to customer service, I received the missing parts the next day. rating 3 this time”

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Posted 2 years ago

“Brakes fine brake pads wrong size , by the time I’ve paid postage to send them back I’ll be out of pocket”

Helpful Report

Posted 2 years ago

“Placed my order on a Sunday night, paid for next day delivery before noon expecting it on the Tuesday. Received an email on the Monday to say order dispatched, took the morning off work then got an email from the courier at 11.56 on the Tuesday to say my parcel would be delivered between 5 & 6 that night. Other than that item as expected,.”

Helpful Report

Posted 2 years ago

“Service from GSF was fine, except part was delivered by UPS to Coventry instead of South London, leading to a 2 day delay in delivery.”

Helpful Report

Posted 2 years ago

“Far too slow. I was kept waiting over 45 min to make a purchase. Brilliant staff, but just not enough of them to deal with the amount of customers.”

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Posted 2 years ago

“Brembo brake discs arrived without specified included set screws - package was already opened so perhaps customer return. DPD failed to pickup two days running with lies that I wasn't in, etc. Just look at their recent reviews! Shocking. Replacement discs yet to arrive...”

Helpful Report

Posted 2 years ago

“UPS delivered the car battery on its side even though the box shows on four sides, THIS WAY UP.”

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Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 57,540 reviews