GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,358 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a battery online for collection at a good price , was just leaving when I noticed I'd been given the wrong one, swapped to correct one but may have been an issue for someone not knowing what amp battery they'd ordered. Maybe sales need to double check?”

Helpful Report

Posted 2 years ago

“Even though the web site is efficient the stock is odd, I managed to purchase a clutch master cylinder but no stock of the slave cylinder. Not usually an item stocked and no it was not because of no stock available either. Overall I will use GSF again but would need to use other competitors to get all parts on my customer repair list etc”

Helpful Report

Posted 2 years ago

“battery ok spark plugs not in stock try to order from an other branch but no joy”

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Posted 2 years ago

“#note i collected, review only gives options for delivery and once id selected coukdnt deselect 4/10 for the survey company ) Gsf Used to be a great company. Twice before this week (approx 8 and 9 months ago respectively) I ordered things online, went in and they didn't have the items ordered online, which id been emailed "were now ready to collect.." (luckily euro parts is 1 min away) thankfully this time they had the items, at a good price and they were actually there 9.5/10 this time(and 15 ish times before using), 2 times before last 0.5/10 (.5 just for the bloke in there being a little appologetic)”

Helpful Report

Posted 2 years ago

“It was the wrong part for the Laguna 2 it was listed for had to remove the bushes and fit them in the original stabiliser”

Helpful Report

Posted 2 years ago

“Excellent service, easy to find products wanted with a brilliant price. Super fast delivery, only problem was delivery firm DPD, wasn't home so instead of following delivery instructions for home it delivered to a store miles away. For this reason I have only given a 3 🌟 otherwise it would of be 5 🌟.”

Helpful Report

Posted 2 years ago

“The price for my shock absorber was fair and delivery time was good, although not the specific make I ordered, but the main gripe is the packing. There was none, the item was sent in the box as taken from the shelf, consequently, the thin cardboard it was in was split in several places with part of the item protruding. It did not appear to be damaged and as I was in a hurry to have my vehicle back on the road it was fitted and seems to be working satisfactorily.”

Helpful Report

Posted 2 years ago

“Ordered parts online Told they would be ready for collection in 30 min Arrived 2 hours later, parts still on the shelf not ready for collection”

Helpful Report

Posted 2 years ago

“Click and collect order was not ready when I went to collect - i'm sure there are some improvements you could make like an express collection - I waited over 20 minutes to collect order. Maybe you could introduce an dedicated click and collect window so people are not sat in the queue with other customers ordering parts in the store - otherwise there is very little advantage - you could make massive customer satisfaction improvements just streamlining the click and collect model”

Helpful Report

Posted 2 years ago

“website hard to use slow does not list items you need. bad design not trade friendly lots out of stock prices are cheaper on the internet did not get paper receipt”

Helpful Report

Posted 2 years ago

“Great prices but the branch didn’t have details of my online order and they faffed about for too long trying to sort it out.”

Helpful Report

Posted 2 years ago

“Brilliant delivery service, part I ordered didn't match car, but that was what was stated online”

Helpful Report

Posted 2 years ago

“Customer service was good as expected. Only annoying that I had to drive to Maidstone for one coil pack and then go to Margate for another two. I live in Sittingbourne and there’s a GSF parts shop in town but they was out of stock. Delivery wasn’t available for me either and I’m still in need of one more coil pack but everywhere out of stock.”

Helpful Report

Posted 2 years ago

“Ok but needs to deal with the customers over the desk instead sitting on chairs in the offices”

Helpful Report

Posted 2 years ago

“Normally excellent service. However on my last order one item could not be delivered because of" nil stock" and i was promtly notified which was good. Cause "error on website." Error appears to still exist. Also telephone help and chat line service was not available within the hours stated on web site. Unable to reorder alternative item online as account was stuck on " Basket processing" over the weekend. I concluded that they are having IT problems and are not managing system at weekends,”

Helpful Report

Posted 2 years ago

“4 COMPONENTS REQUESTED 3 IN STOCK, NO ADVICE ON ALTERNATIVE OF WHERE TO GET THE 4TH ITEM, FOUND IT MYSELF IN WARRINGTON STORE GSF 14 MILES AWAY”

Helpful Report

Posted 2 years ago

“Did not supply right oil”

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Posted 2 years ago

“wrong part the first time, but was replaced for the correct part”

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Posted 2 years ago

“Part ordered but didn't show up so had to buy more expensive part cost me £40 extra approx”

Helpful Report

Posted 2 years ago

“Prices good and quick delivery but unable to supply diesel filter and engine oil.”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 56,358 reviews