GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,575 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices but the branch didn’t have details of my online order and they faffed about for too long trying to sort it out.”

Helpful Report

Posted 2 years ago

“Brilliant delivery service, part I ordered didn't match car, but that was what was stated online”

Helpful Report

Posted 2 years ago

“Customer service was good as expected. Only annoying that I had to drive to Maidstone for one coil pack and then go to Margate for another two. I live in Sittingbourne and there’s a GSF parts shop in town but they was out of stock. Delivery wasn’t available for me either and I’m still in need of one more coil pack but everywhere out of stock.”

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Posted 2 years ago

“Ok but needs to deal with the customers over the desk instead sitting on chairs in the offices”

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Posted 2 years ago

“Normally excellent service. However on my last order one item could not be delivered because of" nil stock" and i was promtly notified which was good. Cause "error on website." Error appears to still exist. Also telephone help and chat line service was not available within the hours stated on web site. Unable to reorder alternative item online as account was stuck on " Basket processing" over the weekend. I concluded that they are having IT problems and are not managing system at weekends,”

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Posted 2 years ago

“4 COMPONENTS REQUESTED 3 IN STOCK, NO ADVICE ON ALTERNATIVE OF WHERE TO GET THE 4TH ITEM, FOUND IT MYSELF IN WARRINGTON STORE GSF 14 MILES AWAY”

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Posted 2 years ago

“Did not supply right oil”

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Posted 2 years ago

“wrong part the first time, but was replaced for the correct part”

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Posted 2 years ago

“Part ordered but didn't show up so had to buy more expensive part cost me £40 extra approx”

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Posted 2 years ago

“Prices good and quick delivery but unable to supply diesel filter and engine oil.”

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Posted 2 years ago

“The website is perfect. 3 star. Estimated Delivery Time (Working days when ordered by 4pm Mon-Fri) Standard 2 - 3 Days!!!! I did not write it. I copied it. I bought from you because you promised a short deadline. of course, the price also motivated me. on the other hand, it was posted after 3 days. Instead of 3 days, the car was parked for 5 days. the auto Which is a work tool for me. Therefore 3 star. Thanks”

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Posted 2 years ago

“ordered online paid in store but very very slow getting parts thought they had forgoten i was there even though i was the only one there”

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Posted 2 years ago

“I have spent numerous hours trying to get someone to help with placing the order. As you can see the local shop in Ilford did not give me any paperwork when I handed over the parts at the local branch. Carelessness can have serious implications with business. Kind regards Mr Modha.”

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Posted 2 years ago

“Bought a can of spray paint. The cap was shattered and jagged, the shop floor assistant said it was the last one. Told me to be careful and not cut my fingers when opening it. Asked if I would get a discount because it was damaged, she just smiled and said it was full price.”

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Posted 2 years ago

“More staff is needed after 5pm”

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Posted 2 years ago

“Delivery time was prompt and communication good but there was an issue regarding the halloween sale on the brembo brake discs I ordered. Part was out of stock with no idea of when a restock was possible but instead of refunding the part it would be more beneficial to the customer to honour the sale order and supply the part as and when it was available”

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Posted 2 years ago

“Products were great, however the click and collect receipt is like a toll receipt which is not useful to keep as a service record for the car especially for serviceable items. I asked the chap at counter for printed invoice receipt and he said GSF don’t do them for click and collect. Pretty poor.”

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Posted 2 years ago

“Having issues with ordering parts from web site ie cannot add items to basket . Is there a fault on system?”

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Posted 2 years ago

“Couldn't get what we needed locally. Had to travel to Basingstoke.”

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Posted 2 years ago

“Orderd parts which was easy to do and pay I was given a date for delivery via DPD Day 1 time given never came Next day day 2 DPD again a time was given for delivery never came 3rd day time given came parcel was left on doorstep GSF good DPD parcel service not good”

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Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 57,575 reviews