GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,374 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of finding and ordering for click and collect was very good as was the price. In store pick up experience was terrible, 1 till on, 1 customer at till, 10 minutes later still waiting to collect until finally a second member of staff came to help. Normally I would have walked away from the sale but I needed the item.”

Helpful Report

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

“I bought a Yuasa battery with a 4 yr warranty the battery failed after 15 months tried to contact customer service by phone 15 times only got a recorded message referring me to the online support, only it wasn't it was offline left 2 messages no contact back. In the end I gave up and put it down to experience and bought another battery but NOT from GSF”

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Posted 2 years ago

“The new pads fitted apart from the shims were wrong size. I had to use the old shims. I couldn’t even make them fit.”

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Posted 2 years ago

“The service was very good but unfortunately the quality of the bumper was very poor, several scratches and a very prominent hole on the top which I had to fill.”

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Posted 2 years ago

“Order was completed then the order was changed because item was not in stock”

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Posted 2 years ago

“Part s did not arrive on time a week late and did not get everything i ordered because of stock issue. The help team were very when i contacted them”

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Posted 2 years ago

“Didn’t get the parts I ordered on a Saturday until 9 days later and the main item I wanted was not in stock and after having to enquire about the shortage, I had an e-mail apologies that it would not be available at all and I’d get a refund. Now 2 days later and still no refund, so make your own mind up. I’d only give them 2.5 out of 5 but you can only do 1 to 5 ( so 3 it was)!”

Helpful Report

Posted 2 years ago

“I bought rear discs and pads for my vehicle, price wise very good. Two size’s of discs were quoted but I was advised that the 244 mm discs were the correct one’s. This proved to be incorrect, should have been the 249 mm discs. So returned and exchanged for correct parts. Was assured pads were correct. Wrong the number on the box picked did not match the number of the correct part on the invoice, (perhaps I should have checked that) anyway sourced elsewhere and again returned to Otley shop for refund.”

Helpful Report

Posted 2 years ago

“A lot of parts, mainly with the lower price, are out of stock. Also despite that stated free delivery in the UK mainland for orders over 25 pounds, it's not free as stated and the delivery charges are high and much higher from other sides which could make the total cost higher from other similar sides and local dealers. When inquired about the delivery charges the reply was that it was the delivery company which it's not professional as you purchase products and services as a whole package from them, blame the one to another it's not a good business practice, also it was a very big mixed up with the delivery day, more to the point they do not give approximate time which you have to wait all day when they will deliver, which in my case they didn't deliver the indicating date which I have to stay in all day to accept the delivery.”

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Posted 2 years ago

“Takes forever to collect whilst lots of people sitting around in office chatting”

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Posted 2 years ago

“Part was wrong first time round. Changed for correct part with no issues but had to make two journeys to shop. Pictures on all items would have helped save time and effort on my side.”

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Posted 2 years ago

“I found it necessary to buy this component online at GSF because, although I'm Motor Trade, it was still Cheaper to buy this online rather than on my account (which I've had for many many years). What has happened to TRADE Discount when my potential clients can buy parts cheaper than I can. Eventually the motor trade will all go back to the Main Dealer and the trade sales companies like GSF / PARTS Alliance will dissappear.... The customer will pay, pay, pay!!!!”

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Posted 2 years ago

“Good products at good prices nice staff when you can find one to help always takes 15 mins to collect anything”

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Posted 2 years ago

“Didn't have Bosch filter or Comma oil in stock so had to get alternatives”

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Posted 2 years ago

“Understaff and not trained staff at the counter”

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Posted 2 years ago

“wrong part issued when returned not excepted due to lost invoice even it was purchased on line with proof of purchase printed from the internet not best pleased.”

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Posted 2 years ago

“Ordered parts with the reg front discs and pads was fine went to do back,pads were fine but discs were wrong size”

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Posted 2 years ago

“Fast service and knowledgeable friendly staff. But I was charged an extra £7 in store than what the website said even though I did click and collect with the cheaper price.”

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Posted 2 years ago

“Order some oil and a filter for my car. It was listed on there page. Got an email the day after saying it's on it's way. Then got another email saying the oil was out of stock 😒 So all I got delivered was a filter 🙄”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,374 reviews