GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,390 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts arrived quickly which I was really happy with however the parts recommend by GSF car parts are not correct for my car so will need to be returned.”

Helpful Report

Posted 2 years ago

“Ordered starter motor online one shown on site said right one for my car even though put registration in.when came to fit it it was totally wrong one for my motor.there was no other option online.”

Helpful Report

Posted 2 years ago

“First time using GSF web site and thought I was doing click and collect and when payment didnt go through did it again. It was only when I went to collect and had to pay again did I realise I had both ordered on line and click and collect!”

Helpful Report

Posted 2 years ago

“Ordered and paid for an oil filter but received an email that the oil filter was booked and confirmed but can not be sourced (typical system error). Worst thing is that the item was still on the invoice and was not delivered! Bad customer service/communication. Should not happen at GSF car parts. Not happy only 3 stars. Thanks.”

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Posted 2 years ago

“They offer big discounts to draw you in. Then you find out it’s the same price or cheaper elsewhere.”

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Posted 2 years ago

“I bought rear discs and pads but I was given the wrong discs which meant a trip back to the shop. Hasn't put me off as the price of quality branded parts means great value.”

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Posted 2 years ago

“Parcel No. 1550 3602 148 657 U.Do not arrived.”

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Posted 2 years ago

“Waited forever to get served.”

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Posted 2 years ago

“Don’t understand why the web and counter prices are so different.”

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Posted 2 years ago

“Spark plugs not actually in stock as indicated, then rather than provide substitute alternative brand, made to wait 6 hours for stock transfer from another branch. Could have solved their mistake better.”

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Posted 2 years ago

“Battery arrived no problem. Its just the never ending emails that you people send . They now end up in my spam box in an attempt to get rid of them”

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Posted 2 years ago

“Did not have part I ordered on line when it stated thy were In stock click and collect I was told to come the next day I came the next day still not in stock after being told that they would be in that day so a wasted journey so ask for my money back bad service”

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Posted 2 years ago

“Guy at Easton branch in Bristol half asleep , yawning , extremely unprofessional. Treat all customers with respect, standard. 30/08/2022”

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Posted 2 years ago

“I ordered a wiper arm and a cap. The wiper arm included a cap but this was not clear from the website. When the arm arrived it had a cap fitted so I did not need the separate cap. However on closer inspection I noticed the cap on the arm was split so I did need the other cap after all. I called in at your Frome outlet but was told they could not replace or refund me for the broken cap.”

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Posted 2 years ago

“why do they advertise parts online then when you go to order they are out of stock!!! or cant get them at all very frustrating”

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Posted 2 years ago

“Staff at my local GSF were not very helpful relating to me returning some items that were double ordered”

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Posted 2 years ago

“No problem at all once actually managed to order...very difficult to ascertain if in stocks or not; this information kept changing .!. Once ordered was ready and waiting for me in Daventry store.Polite ,speedy and courteous service”

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Posted 2 years ago

“Too many variations in discount rates and i'm sure this makes it difficult to return online orders straight to the outlet counters. ~So not the best returns policy if you want an exchange if you've had home delivery. Ideally collect your orders from the counter and inspect if they are correct before taking”

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Posted 2 years ago

“It’s very complicated to find the item”

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Posted 2 years ago

“I've ordered online to collect twice now and had problem both times”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,390 reviews