Following my various e-mails and photo of my problem, various replies from your customer team it is frustrating that it is not possible to actually talk to a member of your staff. The delivery service was excellent but the problems with the Yuasa battery spec that has created my concern is still a problem. I ordered a Yuasa 063 battery expecting it to be 190mm height,but it is 175mm,the only battery with a different height for a 063 not able to secure as original spec with strap. As this was just fitted by terminals and spacer removed I am concerned that you may not except it back, as your team suggested that I purchase a 012 that is product recommended . I have offered to visit your Portsmouth branch but they are reluctant to get involved, it is the same company after all and as they have a 012 battery with a height of 190mm it would be the answer to my frustration. If I have any other make of 063 battery it would be 190mm as the spec, so to upgrade to Yuasa has caused the problem.