It was disappointing none of the 4 staff I saw when I arrived to collect my order attended the till until I made a point of looking through the internal windows to the office and glaring! I waited for 5 to 6 minutes on arrival, not a long time I know, but I was the only customer. There were 2 guys in the loading bay chatting to each other, and the 2 guys in the office must have seen me arrive but did nothing. I made eye contact with one of the 2 guys in the loading bay but he carried on chatting. I don't mind waiting when it's busy, but I do when I'm being ignored.