Parts ordering and communication were excellent. The parts were reasonably priced and were available for collection quickly. I went to pick up my parts at approximately 10.30 am on a Monday. This is where my experience went downhill. I was stood in a queue for what seemed like an age while the lady serving on the desk worked tirelessly to serve the customers who were in front of me in the queue. Whilst trying her best to ascertain which parts the customers required as they hadn’t pre-ordered she then had to answer the phone and deal with telephone enquiries at the same time. All this while the queue grew in length with more than 1 customer not wearing a face mask. When I finally got to the front of the queue my pre-ordered parts were with me in seconds. And all this during a pandemic where social distancing was supposed to be adhered to. Just to clarify. At no point during this review am I criticising the assistant who dealt with it all in a polite and professional manner.