Even though I had pre-ordered online, when I arrived in store the order was not ready and the guy had to collect the items whilst I was waiting. In my opinion I should have be turning up to store to find my order ready for payment and collection, a quick easy transaction. This was not the case! Added to this, 2 of the items I had ordered were not in stock despite my online order saying they were available in store. This then meant a refund was required - more time wasted! In total, I spent over 30 minutes stood waiting in store for items I had pre-ordered online a day earlier, and therefore should have been waiting for me! Not a great customer experience to be honest. However, on a positive note, the items were extremely well priced and I would shop with GSF again for that reason.