Within 24 hours of ordering an air filter and a spark plus I emailed you back to ask if you would remove the plug form the order. And just send the air filter. This was confirmed. Then the next day I get another confirmation with the filter and the plug still on the order. I email again about this and once again get confirmation the plug has been deleted from the order. What happens order arrives with the plug I asked to pull from the order. Also I see on my bank statement you have deducted two card payments: 1) 17th October for £20.53. Then on 20th October for £11.89. So I have now had £32.42 pence in total taken out of my bank account. Can you see why I have rated you as "POOR" - and of course could have said Very Poor. I did ask twice to get that plug taken off. Instead you take two lots of money off me and still send me the plug