Item purchased which dropped in price within 24hrs. Price promise isn’t applicable to their own website was told. Was told to reorder new. Which meant refusing delivery of ordered product to then order new. No understanding of cost to company and inconvenience when wasnt necessary. Managers need to use discretion and autonomy to make business economical decisions.
Decided to save the co money and keep existing order. But frustrated and annoyed which could have been prevented.
3 years ago
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