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J Smith
I visited my local branch after finding the part I needed on the website. I gave the chap the part number and he quoted me £55 plus vat! The website states the part is only £21.45 including the vat. I showed him his own company website to which he said “well order it on there then! If you do it will be at least 40 mins before we get the order and we can’t price match against that!” I explained to him, regardless of that been his company website or me been in his store the comapany is the same and as such is registered as one business. There is no price matching to be done, just sell me the part that is in stock at the price quoted online. I was very disappointed to hear that his only reply was to tell me to f**k off and get out of the shop.
3 years ago
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