Not really a fair rating as the staff in your branch were superb and really tried to make the best out of a bad situation. Nevertheless the major problem was that between making an order to collect and arriving at your branch your computer system failed and basically the computer said no! This left half a dozen customers a wait of up to an hour before the system worked. We were all offered an order cancelation but that simply wasn't an option for any of us as we needed the parts and another supplier would like to be closed by the time we found one. As a post script I did get my order and supporting paperwork which clearly didn't register on the system as for the next few days I got irritating emails asking me to pick up my order or that it had now been placed back in stock!