I bought parts giving car reg at the Malvern branch on Friday. Three guys standing around drinking tea managed to give me the wrong parts (after 30 minutes of waiting). On the web site the Malvern branch is supposed to be open until 2pm Saturday..... it is not. I'd driven up from Hampshire just to do this job so could not leave it. Calling the Malvern GFS number Callum (from Bromsgrove branch located the right parts (25 miles away) but called ahead to make sure they were on the shelf when I got there. The Gloucester (south I think) branch were also very good doing all they could to help. In short Malvern need retraining, the website should be corrected, Gloucester and especially Callum from Bromsgrove should be recognized as making a very poor situation in to a slightly less poor one. A similar story will be published in my vintage BMW forum and blog