For 2 separate Click & Collect orders I was told they were ready for collection but when I turned up to collect they didn't have the items. I was told to come back the following day but when I returned the item still was not there. Also I got overcharged for an air filter but nobody seems to care. They are uncontactable to get this resolved. The phones aren't working, the live chat is switched off and the contact form was ignored. And there is no email address published. Total rubbish. On the plus side, the prices seem more competitive than their major competitor. But poor customer service is ruining this and I will switch back unless I can actually manage to contact them to resolve the overcharging.