Please start taking more responsibility for the quality of the parts you sell. I belong to a fairly influential car club, and this is a very widespread gripe about GSF and ECP. It is simply not acceptable to sell "standard" and "premium" parts where in reality "standard" means that the part is very likely to be substandard. I have many friends who within the last few months have started going back to buying OEM from main dealers because they've been stung by one or the other of you once too often A month ago I bought a remanufactured brake calliper from you which leaked straight out of the box, as did the second one. One the third attempt we found one that wasn't faulty. This causes huge inconvenience and cost to customers and I think playing this kind of game - especially with braking components - is very dangerous not only to customers' safely but also to your brand reputation. If the reality of the GSF brand is that "standard' actually means "very possibly faulty" and customers "pay their money and take their chances" (a very common phrase used by the guys at your Roehampton branch, you might be interested to know), then people might as well take those chances on eBay, and you will eventually end up with no brand at all. Give me a call if you like. I'm an experienced home mechanic who also happens to work in the marketing consultancy business, and I hate to see businesses go bad because of simple mistakes that are easily avoided. My number is 07966133046, and my name is Rupert Millington.