Staff were great helpful and kind, however the online system did not have the correct shoe code for the fitment of the new Disc-Drum and brake pads purchased same time, so after jacking up my 24/7 work van and removing the failed items (Saturday evening at time of least being called out for a few hours), it was only then that I found these handbrake shoes to be incorrect. I checked the online site using different methods by vehicle description and registration number, but each and every time it came up with same code as displayed on the shoe box, which is wrong fitment. I had to reassemble my brakes without the handbrake shoes installed, thus no handbrake, to enable my van to be driven, which was required twice before Monday to re-attend the shop. I wasn't best pleased to have to drive this way. At the Ashford shop, I spoke to one of the helpful staff who looked at his computer, and went and got correct part straight away. I had to re-find time to once again take off parts just renewed, and fit the correct shoes into place. This double workload as well as stress and cost to re-attend, and worry about driving and parking without a handbrake, is nothing short of disappointing. No fault with the staff at all, but surely I am not the only customer to have this fault presented, so why has this not been corrected on the system to stop other customers having the same inconvenience as what I've just had to deal with