I ordered on your website some w/screen wiper blades last Fridays for collection the next day ( Saturday). I could not find the box for the 35% discount anywhere on what I would term a very confusing Home page on your site. I therefore was going to be charged the full rate on collection at Kettering. I therefore phoned the lads at Kettering to explain the problem. As I am an occasional customer I was recognised and on Saturday itself they applied the discount - that was good Customer relations ( I was a consultant in that discipline prior to retirement. I have since received 2 emails from you saying a) I was late to honour the contract and the next day 2) as |I had not turned up you had cancelled the order. I had already sent you an email to explain what happened and have to date received no response to that message. Something is wrong somewhere with your follow-up procedures and also I do suggest that your Home page should be simplified - there is far too much on it. Regards Tim Clifton