I had ordered a number of parts by error; upon telephoning the branch to let them know, I was assured that the order would be cancelled. I resubmitted the correct order and went to branch to collect it. I was then handed the previous incorrect order. Numerous minutes of tapping away at the computer trying to find the correct order ensued. In the end we managed to get it sorted. I then received a call on the following Tuesday to say that my order had arrived in branch for collection. To summarise, communication failed at the branch which meant no end of extra waiting time sorting out my order.