Order process seamless: opted to pay for next day delivery as part was urgent and vehicle needed for journey in 2 days time (on weekend). UPS failed to deliver (communicated this at 2008hrs, after I had stayed in all day waiting for part). Sent immediate email to GSF communicating my disappointment, but no support response received until Monday, when they confirmed they would refund the next day delivery payment (my request, not their suggestion): no apology for failure to meet expected standards. I therefore had to find alternative transport at short notice: not ideal.