Car broke down at work, Ordered battery on line for next day delivery no issues, battery didn't turn up contacted them and was told they had no correspondence to the order. I sent the payment with a transaction number on but told them to cancel it and refund me as i had now got lift from a college to pick one up from the local ca parts place. So understanding they didn't have the correspondence and i had asked for a refund from them when it was sent as no delivery the next day. No one contacted me even though i tried to contact them there after to ask again for my refund still had no reply. Five days after i had ask to cancel and ask for refund a battery turned up at work! No one clearly listening, I spoke with the courier whom told me it would be tracked right back to sender. Only when the battery had got back to them they contacted me completely ignoring my previous emails back to them. I did get a refund on it even though it took them over a week. I wasn't impressed at all.