I went to the shop in Birmingham to collect my order just to be told that brake disks are not sold in packs but single, when I thought I was buying a pack online - not clear enough what you are buying. So I said I will get 2 but the price will be without the online discount, so I said I will order another one online over the phone which I did but the guy forgot to tell me that the order will take an hour to come through and I need to wait. what a crap customer service! In a normal situation the price should be matched to the online one and the customer shouldn't be waiting for an hour to get this sorted, but the guy over the counter had a bad day and was very unpleasant almost rude. that is how you lose customers, thank you.