I needed to return my item as it didn't fit. When I went to my nearest store to return it, the guy at the desk told me I had to call a phone number to report the return. When I called the number I was told that no agents were available to take my call. I told the guy at the desk that no agents were available and the webpage says that items can be returned at any store. Another guy stepped in, took a photo of my e-receipt on my phone and told me he was going to take care of it. He sorted it out after the weekend which was good (hense 2 stars instead of 0), but the first guys attitude and unwillingness to help did not impress.