I ordered this part [an expensive car battery] online with collection for the following day. No problem, the website said there was one in stock so I reserved it. Went all the way across to the opposite side of town, some 7 miles, gave the printout of the reservation to the man serving, to be told he couldnt find it. No apology, just "you'll have to come back at 1:30pm when I can get one in", still no apology. Drove all the way home and drove all the way back at 1:30pm, to be then told it hadnt come in. Again no apology. I protested that Id driven up there twice and asked if it could be delivered. I was asked where I live and upon saying I was told "wed ont deliver to home addresses" which made me wonder why he asked where I live!! After waiting 15 minutes as I was told it was coming in any minute it did finally arrive. The lack of apology and the attitude of 'thats the way it is' was not good.