I submitted an on-line pick-up-in-branch order late on a Saturday evening. The website is well designed, especially the facility to input one's registration and get passed immediately to the correct "menu". There seems to be a fault on the website, in that it is currently showing the store as being closed on Sundays. Given this, I was quite narked to be sent an stern-sounding e-mail very late on the Sunday, chasing/reminding me for not having collected the item that day. Either a) the store is open on Sundays and the website is showing duff information OR b) the store is not open and a lot of customers are getting a bit peeved at irrelevent e-mails . As it turned out on the Monday, I had a family emergency which meant that I would be unable to collect the item that day; the chap I spoke to in the branch was helpful and 100% understanding.