It started off as a poor experience as people kept walking past me behind the desk from the office. I rang to make sure the part was in stock and a offer was on but they advised they can not price match the website. I made the reservation and collected. However after 20 min someone acknowledged and got me the part requested. I did ask if the part was correct and the advisor did actually go the extra mile to investigate my concern which actually made a difference. overall happy with the experience. I can only suggest rather then joking and having a good time keep an eye on the front desk rather then everyone sitting in the sales office.