I ordered a part Sunday night for a Tuesday pick up. Upon arrival i was told that i would have to reorder at the Thurrock branch and wait a further two days. Why couldnt i have recieved a courtesy email/text to inform me that the order would be delayed? Dismayed, i sent an order to Euro Parts in the Thurrock GSF car park, 20 minutes later i had the part i needed. Furthermore, a few days prior i ordered two coil springs, one of which had clamp marks on it and the bottom rung was completly down to bare metal. Why, as a company should you absorb the cost of a return, when the next customer can?! No worries, ill religiously use Euro Parts from now on in.