Absolutely awful service, if I could give zero stars I really would. I called the store to check if I ordered something it would be here Tuesday following the bank holiday. There answer was confidently YES if ordered before 2PM. This wasn’t the case at all, and only discovered this after my delivery was 2 days late than I expected it , I called customer service who explained why my delivery wasn’t on time, and they explained the store advisors aren’t actually trained on deliveries only click and collect ( Fair enough ) but still given false information. The customer service said it will be with me the next day after speaking to them, as the bank holiday delayed, I wouldn’t of minded if I was told this upon purchasing, but this wasn’t a car parts, was infinity wax cleaning products that was needed for the day I was expecting it to be delivered, It doesn’t end here, After waiting for my delivery the following day, it still didn’t arrive, so, called again and asked what’s going on, No one could advise, or provide a tracking number, So I managed to ask where the products are being sent from and they informed me it was a 3rd party… NOT INFINItY WAX! This was another company selling products on behalf of GSF. So, I called the 3rd party. Bare in mind I placed an order Saturday morning, we are now on Thursday ( paid for next day delivery ) the 3rd party was absolutely brilliant, explained what happened, and why it delayed, They told me GSF didn’t even send MY order too them until That day ( Thursday ) 5 days after I originally placed the order!!!! I got my item on the Friday next day after the 3rd party received the order. Absolutely ridiculous!
1 month ago
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