Terrible service, ordered 2 Urgently needed car parts & an over priced socket set to get my broken down vehicle fixed so I could leave the airb&b without being stranded & paid extra for next day shipping. Ordered on a Wednesday, received them at 5pm on Friday which was fine as I had the house till 10.30am on Saturday, However I only received the car parts & not the socket set so I instantly called them to be told it will arrive later in the day & it obviously never arrived & the call centre was closed till Monday which meant I couldn't call, I sent several emails & still haven't had a reply over a week later. I'm down £73.99 on a socket set & each day I've phoned up I had to go though the details of what i had ordered & why & then explain everything I've been told by each useless costumer service rep & each time I got know where even though & was fobbed off each time. I'm now left in limbo, as I have no socket set & no money. Last time I called it hadn't even been delivered & that was a week after I ordered it with Next Day Delivery!
ABSOLUTELY SHOCKING CUSTOMER SERVICE & I HAVE INFORMED MY CAR CLUB MEMBERS & FRIENDS NOT UIBIWE YOU, ESPECIALLY FOR DELIVERY!
I ended up having to pay a taxi driver 37mile round trip to by sockets at 8am so I could at least get my car of the drive SO I'm actually Down More than £73.99 with the extra cost.
AVOID YHEM LIKE THE PLAGUE!
2 weeks ago
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