I placed the order on a Saturday night, after the local branch closed, and selected 'Click and Collect' so I could make sure the branch had stock on Monday after work. The branch was closed on Sunday, so I was rather surprised to receive an email at 1AM on Monday morning to say "Click and Collect order not Collected", but they would give me an additional 24 hours, or I could request home delivery! I replied to this, but didn't get a response. The other thing was one of the items was a free gift as I bought a qualifying product. The online invoice showed zero value, but when I collected it, the store charged me a penny for the "free" item. OK, I got something for a penny, which was a significant saving, but to say it was free, then charge me something didn't sound right! The branch appeared to go and pick the items off the shelf, so it wasn't even a saving in collection time & I wasn't convinced the items had been reserved for me. Overall not a good experience.