On line ordering not straight forward, especially when having to pick the exact part, this is then a problem when picking up from a branch, as although they may be then able to define & supply the correct part, they cannot match the on line price. I have had occasions when even buying direct from a branch, that I have been given the wrong part. Therefore I think more flexibility when any parts may be picked wrong online, should allow the branch to give the same discounts. Otherwise, as happened recently I had to take my custom elsewhere , where the price was matched & the parts picked there.& then rather than go through the online process again & with the possibility of further miss matching & then not being able to walk out with the correct parts, unless paying non discounted prices.