I booked parts and can't collect on time. I wrote email to support with apologies. After 5 days parts still were not in stock in same shop in Norwich. I called to the shop and asked ,can I buy them, collect and have 20% discount. They said, yes. When I checked receipt , discount was applied on cheap thermostat, but 2 shocks been charged full price. I had no time to argue, because had appointment in the garage. Just it is not right, when you as customer, spend time calling, arrive to pick up and still have no discount as should be.
11 years ago
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