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I inserted my vehicle registration and believed all parts would be compatible with my car, but this was not the case. By the time i wqs made aware they were not compatible I had already purchased them. I emailed GSF and at initially I was helped out with acquiring the correct parts (3 in total). I was told they are on their way to me. 3 days later I recieved ONE of THREE parts ordered. I emailed GSF with a picture attached with the part which arrived. I received an email apologising and telling me it may have been missed off the consignment. I explained that i had booked the vehicle in at the garage and also had planned a family trip. I lost £35 to the garage for cancellation and had a disappointed family which has just added to my stress. I asked to be compensated to which i was offered £20 which didnt even cover the cost of the cancellation. I am STILL waiting for the parts to arrive. 24.07.17 i made the order and today it is 01.08.17. After all this i recieve an email from GSF stating according to their records the items have been delivered which was not the case. Due to miss-communication between GSF staff i had to explain everything all over again just to be told the order has been placed and the order should arrive today (31.07.17). I emailed to ask if the parts could be sent out the next day via special delivery and i am STILL WAITING for a reply to my email. I have not had a good experience and feel undervalued as a customer.
8 years ago
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