The online purchase went well fast service, good price compared to your competitors, went to my local store to pick up my parts (Bosch are I twin wiper blades) web order had come through he went to get my parts put valeo wipers on the counter (an inferior product) not what I order like it was fine to give me something I didn't order? and didn't want ?!?!? Strange? his response was that's all we have in stock! yet online it was fine to pick my order up? He arranged to get stock from Birmingham but I've not received a response from this so have since bought online from one of your competitors