I took advantage of the online discount and placed an order for service parts for my van. There were two differnt options for the air filter and u went for the one i thought was correct at the time... However once I received it via home delivery it turned out to be the wrong one. So I decided to pop in to my local Coventry branch to exchange it. I explained to the chap behind the counter I had made a mistake and found the correct part, he informed me there was an extra £2 to Pay, I was happy to pay this but apparently GSF won't take ANY card payment under £5??? I'd expect this from a back street outfit but not one of the big players surely? Than to add insult to injury I was than told actually they don't refund online purchases in-store and was charged full price!! So now I'm out of pocket and have a air filter that's no use to me, I was informed I could post it back for a refund (at my own postal expense) but as I've already made a trip out I don't fancy now packaging it up and going to the post office? All in all I think if I could of just simply exchange the item in store even if I did have to pay extra using my card my experience would of vastly been improved. Would I order from GSF again? Probably not knowing I can't correct a simple issue by popping in to my local store! Refusing to accept card payments under £5 outs GSF in the same league as my local corner shop in my option, not a mulit million pound leading car parts supplier!!