I had placed order - 100384917 on 15/10/2017 of amount £39.10. I received a message on 16th that order is ready for collection. I went for collection however i was told that the said order is not in system and they cannot give the same price. Since it was urgency i had to agree as i did not had a choice. I paid £43.20 against the same order number. When i asked why the order number is same i was told that they have manually entered the same order number. My invoice amount is £43.20. I contacted birmingham office to report this issue. I was told that someone will reach out to me. But no one contacted hence this email. Can you advise why do i have to pay additional? The reason i am thinking of placing order for another item and donot want to be facing similar issue. Regards.