The item I purchased from you was on ebay. I chose to 'click & collect' from your Sheffield branch as we required the part ASAP. We were having the car serviced and the garage had agreed to fit the part free of charge, during the service.
The information given was that an e-mail would be sent when the part was ready for collection. We never received one! A week after ordering the part and paying for it via paypal, we contacted your Sheffield branch. The man on the phone had no idea about your ebay sales stating that "ebay should have posted it to us"!!!! When I did collect it I had to pay again as the sales assistant told me that after three days all incomplete orders were deleted off your system. I then had to contact you further to have my paypal account refunded. This has been one of the most disappointing transactions I have ever had whilst being an ebay user (ten years). Your sales staff are obviously not all educated regarding'e' sales technology and having visited your branch I would also have to say unsympathetic towards customers issues.
As stated I'm very disappointed with this transaction and as a result I don't think we will be using your services again.
Mr. S. Walton
11 years ago
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