Ordering online was good, easy and very clear all the way to check out, One of the best on line ordering sites around, 10 out of 10.
Picking up at the depot was another story. One person on the counter serving, another one came in after about 10 minutes, very slow service.
We could hear a number of people laughing out in the store room when perhaps someone from the store room should be trained to back up the shop team of 2? during busy periods.
Other customers in the queue were also commenting about the waiting time. I have in the past visited this particular store but left without ordering anything due to the slow service which was very evident.
So I am afraid to say that customers services at this store falls way behind the standard of your internet site.
Regards
Les Watson
10 years ago
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