we have always been very happy with our service however we made this order on line to click and collect at our local branch, my husband duly received the text message to say that the package had arrived and if we did not collect it it would be sent back ! so i was hurried off to collect it. When i arrived however the order HAD NOT ARRIVED, so my trip was wasted the male assistant apologised and promised to call me to advise ,he did not ! i eventually just went in again the next day and collected the package,really not quite the service we would have expected to receive.could do better.