Although the part I ordered, an intercooler for a VW T5, was delivered speedily it was not the original equipment made by BEHR that GSF advertised. In my view there were serious and inexplicable manufacturing flaws in the unit they sent and I queried this. It was admitted that the unit was from another manufacturer and my concerns were understood. GSF checked their existing stock and found it all to be the same but no one could explain why the unit had been manufactured the way it had with a deliberately weakened frame.
They said I could return the unit for a refund if I was not happy with it but the postage would be my responsibility. I think that as a) the unit sent was from a different manufacturer than advertised and b) they could not explain why it had been made the way it was, GSF should have organised and paid for its return because I certainly wasn't going to install it in my van!
10 years ago
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